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eBay username - new mailbox column added
by Noor Saleh
We’ve added eBay username as a new mailbox column so you can easily see and manage your eBay tickets straight from the mailbox.
To add it, click on Customise Table Layout from the top right corner of your mailbox. Click on Add a new
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You can now download a report on the products creating the most tickets in eDesk
by Noor Saleh
With this option, you can now download a CSV report from the Product section in Insights, so you can have full control of your data, present it and track it how you like.
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Keep your Shopify eDesk chat widget compliant with our website cookie policy consent box
by Noor Saleh
In accordance with the Shopify Privacy API updates, your customers using our eDesk Chat widget that you’ve installed on your Shopify website must give consent to any 3rd party who is using cookies - as we do for Chat.
We’ve now added a
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Auto translate in Live Chat
by Noor Saleh
¡Hola!, ¿cómo estás? No more letting language be a barrier to your sales! With our auto-translate feature in live chat, you can go global and support customers in over 100 languages. Súper!
Note: Auto translation in Chat is included on
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Clone an entire Knowledge Base
by Noor Saleh
Save time and effort with this new update! You can now clone your entire eDesk Knowledge Base in a few clicks without needing to create a new one with slight changes.
This update would be super helpful if you have different guidelines or
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Kaufland Czech Republic and Slovakia added! 🇨🇿🇸🇰
by Noor Saleh
Kaufland CZ and SK are now amongst the regions we support in our App Store in eDesk.
We’re happy to announce that our App Store now supports two more Kaufland regions: Czech Republic and Slovakia, bringing the total to 3; including
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Managing Mirakl Incidents in eDesk ⚠️
by Noor Saleh
Stay updated about orders on your Mirakl powered marketplaces from within eDesk with this new update!
When incidents are created for your orders (like a refund, exchange or cancellation request) eDesk will automatically create a ticket in
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Improvements to our Reply box! 🕛 📤
by Noor Saleh
We know that everyone works differently, which is why we’ve added two great improvements to our Reply box to improve your workflow, keep your mailbox organised and give you more flexibility on how you do things!
It is now possible to
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Map Gmail Folders to Gmail Channels
by Noor Saleh
You can now select a folder from your Gmail to map to the Gmail you’re connecting to eDesk!
What are the benefits?
If you have a Gmail account that you’re using for multiple purposes, you can create folders in your Gmail, and then connect
