eDesk Updates

www.edesk.com

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eDesk API Update: Improved Sales Order & Contact Filtering

by Evan De Vere Hunt, Senior Product Manager

We’ve enhanced the eDesk API with two key updates to give you more control and flexibility: Update Sales Order with Delivery Dates – You can now update sales orders with estimated delivery dates using the Update Sales Order

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The expand option in Composer is now order and context aware

by Evan De Vere Hunt, Senior Production Manager

The Expand option is a great way to start with a quick shorthand message and let AI complete it for you. Now, it’s even more powerful—it can leverage order and ticket data to enhance your messages with greater accuracy and personalization.

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Ticket Sharing just got better!

by Maura Cunningham

You can now include Order numbers when sharing tickets with external collaborators. This enhancement provides more context for third parties, making issue resolution faster and more efficient. Shared tickets are secure, with customer

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Pre-sales now powered by AI!

by Maura Cunningham

We’re excited to announce that our Pre-sales feature, now includes support for webstores and is powered by eDesk AI! This means you can engage with potential customers across even more platforms, providing timely answers to their queries

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Enhance Your Security with Multi-Factor Authentication (MFA)

by Maura Cunningham

We’re excited to bring Multi-Factor Authentication (MFA/2FA) to eDesk! This powerful feature adds an extra layer of protection to your account by requiring a second step of verification during login. With MFA, you can safeguard

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Cdiscount now supports tracking and attachments!

With the new Octopia API, the Cdiscount integration has been enhanced and now includes tracking and attachment support. Tracking details are now displayed for Cdiscount orders when available. Additionally, both incoming and outgoing

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Octopia Integration now live!

We’re excited to launch our Octopia integration! You can now seamlessly manage customer support for all Octopia marketplaces like Cdiscount and Bebeboutik directly within eDesk. Centralize your support and streamline workflows to

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Take Control of Your Gmail Read Status from eDesk!

Seamlessly sync your Gmail read statuses with eDesk. Did you know, when you connect your Gmail to eDesk via the Google App, you can choose when to mark your messages as read in Gmail? Choose between marking them read when 'Pulled into

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Introducing the real-time Live dashboard

The Live dashboard offers a real-time view of your eDesk account, helping you monitor performance metrics and customer interactions as they happen. Track agent activity, ticket volumes, response times, chat, phone engagement and more