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A small border improvement!
by Maura C
Sometimes the little things need a mention too! We’ve improved the borders on all avatars so now your smiling face will be surrounded by a nicer, smoother border next to your Reply box, your Chat Widget and in your Chatbot. So gettimestamp1720009517194
Did you know you can now filter by AI classification!
by Maura C
You can now filter by AI classifications in the mailbox, enabling you to answer all tickets in that classification quickly - or in one go if you choose! You can also pin that AI classification to the sidebar for easy access in the futuretimestamp1719850870487
Content hub now supports sitemaps!
by Maura C
You can now enhance your Chatbot's Content Hub by adding a 'Sitemap External Web Page'. This feature automatically includes a list of all your web pages from the sitemap, eliminating the need to manually add each page individually. This nottimestamp1718613952567
Ava supports **bold** text
by Darren Heaphy
We’ve improved the general formatting of Ava’s answers, including better separation of space between paragraphs and bullet points. Additionally Ava will now recognise titles, bold text or bold markdown (text with ** at beginning and end)timestamp1718613907167
Improved loading animation for Ava's responses
by Darren Heaphy
We’ve made an improvement to how Ava answers questions from your shoppers, specifically if the answer Ava gives is longer than the visible chat window the focus no longer jumps to the bottom (which had required the shopper to scroll back uptimestamp1715354622600
We’ve Upgraded eDesk AI
by Evan De Vere Hunt
Great news—we’ve upgraded eDesk AI! We’ve enhanced the features you rely on by integrating the latest, groundbreaking AI model from OpenAI, GPT-4.
What you’ll notice:
Enhanced AI Classifications: In our tests on thousands of tickets,timestamp1715353154318
We've improved ticket loading times by 40%
by Darren Heaphy
Great news—we've improved our ticket loading speeds by 40%+!
Following your feedback, we've invested heavily in our infrastructure and implemented advanced technologies to boost performance. This means faster ticket access for you,timestamp1712240820000
Gathering customer satisfaction feedback
by Clodagh Callan
Did you know you can request feedback on the service provided by your agents after a ticket has been marked as Resolved?
This can be set up per channel and sends an email to the customer after their ticket has been resolved. Any feedback
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Easier to manage Report Extracts!
by Clodagh Callan
We know the list of reports was difficult to manage as more reports were generated and old ones expired so we have added a new tab for expired reports.
Within the expired tab, you can now delete individual ones or in bulk.
Keep an eye
