over 2 years agoCreate contact formsby Noor SalehNewImprovementYou can create customised contact forms via our Live Chat widget as an alternative to Live Chat. To get started just create a widget and choose between it being a Live Chat or a Contact Form π Hereβs a more detailed guide from
over 2 years agoCreating a tag directly from Mailbox πby Noor SalehImprovementIn addition to improving the presentation of tags within the Mailbox menu, you can now create a tag without needing to access the Settings page! Simply click on the New Ticket dropdown from the top right corner of your Mailbox, and select
over 2 years agoPassword protection for your Knowledge Base πby Noor SalehImprovementRestrict access to your Knowledge Base library by enabling our new password page - a landing page that adds password protection to your library. The password can be shared with agents or customers who you want to allow to view your
over 2 years agoNew and improved Mailbox notifications for better collaboration!by Noor SalehImprovementOur latest improvements to eDesk Notifications now allow you to receive in-app notifications for @mentions, assigned tickets and notes left on assigned tickets - making collaboration and staying on top of tickets easier! To enable it,