timestamp1676905080000
Managing Mirakl Incidents in eDesk ⚠️
by Noor Saleh
Stay updated about orders on your Mirakl powered marketplaces from within eDesk with this new update!
When incidents are created for your orders (like a refund, exchange or cancellation request) eDesk will automatically create a ticket in
timestamp1674738000000
eDesk API integration v2
by Noor Saleh
We’ve released v2 of our eDesk API, which will enable you to have seamless communication between eDesk and the rest of your eCommerce tech stack that is not already natively available on our App Store!
What does our API do?
Our API
timestamp1674474932363
📖 New Knowledge Base Theme added!
by Noor Saleh
We’ve added a slick new theme with an improved look, UI and categories to help you create and maintain a well-documented, easy-to-use and attractive Knowledge Base.
✔️ A few benefits of having a knowledge base:
Reduce support tickets by
timestamp1673528100000
We've added Shippingbo!
by Noor Saleh
Stay on top of all your delivery information right within your eDesk support tickets using Shippingbo, our newly added tracking and shipping integration!
Benefits
Access all of your delivery information from the right-hand side of the
timestamp1669306680000
Introducing eDesk Talk 📞
by Noor Saleh
Backed by popular demand, we’ve implemented a native voice solution in eDesk - taking the hassle out of setting up complex and expensive phone support solutions that cannot be integrated with your multichannel stack.
The native
timestamp1669281840000
We've added Sentiment to the Customer View
by Noor Saleh
We recently launched the Customer View which presents all of your shoppers who’ve ordered or contacted you into a single place, we extended that with Segments which groups your customers into cohorts (starting from then they might havetimestamp1669213920000
We've improved the right hand panel
by Noor Saleh
Alongside the launch of the Customer View, which presents a list of all of your shoppers history with you, we’ve made some significant improvements to the right hand panel you see within any ticket.
Now we’re surfacing more meaningful
timestamp1669044720000
Elevate your customer intelligence with Segments
by Noor Saleh
With Customer segmentation, customers who have similar characteristics or attributes will now be automatically grouped into a customer segment so you can quickly identify and serve them better!
What is the value behind this?
Assign custom
timestamp1668776700000
An updated Outlook integration (OAuth2)
by Noor Saleh
We've updated our integration with Outlook to OAuth2.
What does this update mean?
Similar to Google Mail, you will no longer need to set up email forwarding and instead are authorising eDesk to send and receive emails on your behalf (and
