eDesk Updates

www.edesk.com

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The expand option in Composer is now order and context aware

by Evan De Vere Hunt, Senior Production Manager

The Expand option is a great way to start with a quick shorthand message and let AI complete it for you. Now, it’s even more powerful—it can leverage order and ticket data to enhance your messages with greater accuracy and personalization.

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Introducing Smart Reply: Elevating Agent Efficiency with AI-Driven Responses

by Darren Heaphy

We’re thrilled to announce the official launch of Smart Reply, now available as part of our AI Assist feature set, following several months of successful beta testing through our Early Adopter Program. Smart Reply empowers support agents

Introducing Smart Reply: Elevating Agent Efficiency with AI-Driven Responses

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Exciting news! You can now connect your TikTok Shop to eDesk.

TikTok Shop allows sellers to create personalized storefronts and efficiently manage inventory. The platform supports businesses of all sizes with tools for order management, secure checkout, post-sales support and brand marketing. By

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Kaufland has expanded into Poland!

Kaufland, which is one of the most popular retail companies in the world, has now expanded into Poland! Founded in Germany in 1984, it offers a wide range of household items like groceries, clothing, electronics and gardening supplies

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We now support Amazon South Africa!

Amazon has now launched in South Africa - which offers a market of over 60 million potential customers! The launch brings Amazon’s total number of marketplaces to 22 and eDesk is proud to support them all. By connecting to Amazon South

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Nordstrom & Bild - 2 new Mirakl integrations!

Great news! You can now add your Nordstrom & Bild marketplaces to eDesk via Mirakl. Nordstrom is a popular chain of luxury American department stores. First founded in 1901 as a shoe store, it now has over 350 stores across the US. Its

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We’ve Upgraded eDesk AI

by Evan De Vere Hunt

Great news—we’ve upgraded eDesk AI! We’ve enhanced the features you rely on by integrating the latest, groundbreaking AI model from OpenAI, GPT-4. What you’ll notice: Enhanced AI Classifications: In our tests on thousands of tickets,

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Break down language barriers with AI Translation.

by Evan De Vere Hunt, Product Manager

Speak your customer's language fluently. We’re launching a new AI translation feature that perfectly translates incoming and outgoing messages more reliably than ever before. eDesk’s AI Translation uses a combination of proprietary language

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View Instagram Stories Alongside Customer Messages

by Evan De Vere Hunt, Senior Product Manager

We're excited to announce a significant improvement our Instagram experience – now you can seamlessly view the Instagram story to which a customer has replied. In the past, while we displayed customer replies to stories as tickets in eDesk,

View Instagram Stories Alongside Customer Messages