eDesk Updates

eDesk Updates

www.edesk.com

Take action based on fulfillment method

by Clodagh Callan
New
We have added a new option in the Rule conditions! The fulfilment condition allows you to select the method (specific to each marketplace) and take action such as assign a specific agent or add a tag. Rules have not changed, just add a new
Take action based on fulfillment method

eDesk Insights - the mobile app

by Clodagh Callan
New
We have been making some changes to our mobile app! We have cleaned up the interface and made it a lot easier to navigate. The Insights apps offers users a mobile version of the Insights section of the desktop app Users can see their
eDesk Insights - the mobile app

Break down language barriers with AI Translation.

by Evan De Vere Hunt, Product Manager
Speak your customer's language fluently. We’re launching a new AI translation feature that perfectly translates incoming and outgoing messages more reliably than ever before. eDesk’s AI Translation uses a combination of proprietary language
AI
New

Report on resolved tickets with Report Extracts

by Clodagh Callan
Improvement
We’ve added a new option when generating report Extracts. You can now generate a report based on Resolved tickets. So when selecting the date range, you can select whether to include tickets created between the dates or tickets resolved
Report on resolved tickets with Report Extracts

Improved password security 🔐

by Darren Heaphy
Recently we’ve added support for signing in with your Google or Microsoft credentials. For those logging into eDesk directly with your email address and password we’ve made two changes to improve your account security: Passwords
Improvement

View Instagram Stories Alongside Customer Messages

by Evan De Vere Hunt, Senior Product Manager
Improvement
Integrations
We're excited to announce a significant improvement our Instagram experience – now you can seamlessly view the Instagram story to which a customer has replied. In the past, while we displayed customer replies to stories as tickets in eDesk,
View Instagram Stories Alongside Customer Messages

Log in with Microsoft

by Darren Heaphy
You might have noticed our new “Log in with Microsoft” option on your log in page. You can now authenticate your account with eDesk using your Microsoft account. What this means is that if the email address you currently use to log in to
New

Important Etsy Integration Announcement

by Noor Saleh
Announcement
Hi there, We have some important news that to share about using the Etsy integration in eDesk. Etsy's API Update In our continuous effort to safeguard shopper privacy, Etsy has announced a significant change. Starting from February 5,
Important Etsy Integration Announcement

Enhanced Mobile Chat Experience

by Clodagh Callan
Improvement
We have made the chat widget more responsive to the screen size on mobile and added the option to minimize the window. Paired with the adjustable chat widget icon size, your customers will have a much more pleasant experience using chat
Enhanced Mobile Chat Experience