eDesk Updates

Improvements to our Reply box! 🕛 📤

by Noor Saleh
Improvement
We know that everyone works differently, which is why we’ve added two great improvements to our Reply box to improve your workflow, keep your mailbox organised and give you more flexibility on how you do things! It is now possible to

Map Gmail Folders to Gmail Channels

by Noor Saleh
Improvement
You can now select a folder from your Gmail to map to the Gmail you’re connecting to eDesk! What are the benefits? If you have a Gmail account that you’re using for multiple purposes, you can create folders in your Gmail, and then connect

Create a ticket from the dialler - eDesk Talk

by Noor Saleh
Improvement
We’ve improved our ticket creation functionality to declutter your Mailbox and put you in control of whether you would like to create a ticket from the call you’ve received or not. Before eDesk would create a ticket when each call you

Search bar added in Chat!

by Noor Saleh
Improvement
Looking for something in your Chats? We’ve now made that possible! You can now search by keywords possible in our new Chat search bar, check it out! 🔎

eDesk API integration v2

by Noor Saleh
New
Integrations
We’ve released v2 of our eDesk API, which will enable you to have seamless communication between eDesk and the rest of your eCommerce tech stack that is not already natively available on our App Store! What does our API do? Our API

Shopify Returns & Cancellations in eDesk

by Noor Saleh
Great news! We’ve now made it possible to create returns and refunds for your Shopify stores right within your eDesk If you want to find out more about what you can do with this improvement, you can read about it in this helpful article.
Improvement
Beta

We've added Shippingbo!

by Noor Saleh
New
Beta
Stay on top of all your delivery information right within your eDesk support tickets using Shippingbo, our newly added tracking and shipping integration! Benefits Access all of your delivery information from the right-hand side of the

Introducing eDesk Talk 📞

by Noor Saleh
New
Integrations
Backed by popular demand, we’ve implemented a native voice solution in eDesk - taking the hassle out of setting up complex and expensive phone support solutions that cannot be integrated with your multichannel stack.  The native

We've added Sentiment to the Customer View

by Noor Saleh
We recently launched the Customer View which presents all of your shoppers who’ve ordered or contacted you into a single place, we extended that with Segments which groups your customers into cohorts (starting from then they might have
New
Improvement