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We've improved the way you collaborate using external messages
by Noor Saleh
We’ve improved some functionalities of external messages in eDesk so that you can collaborate more efficiently.
You can now add CC and BCC in the reply box to collaborate with others in your message. eDesk will also remember the email
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New filters and note-taking improvements in Customer View
by Noor Saleh
We're delighted to share an improvement update to eDesk's Customer View where you can now filter customers by channel they come from, their details, whether they have placed an order or whether they have created tickets, and
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eBay username - new mailbox column added
by Noor Saleh
We’ve added eBay username as a new mailbox column so you can easily see and manage your eBay tickets straight from the mailbox.
To add it, click on Customise Table Layout from the top right corner of your mailbox. Click on Add a new
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You can now download a report on the products creating the most tickets in eDesk
by Noor Saleh
With this option, you can now download a CSV report from the Product section in Insights, so you can have full control of your data, present it and track it how you like.
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Keep your Shopify eDesk chat widget compliant with our website cookie policy consent box
by Noor Saleh
In accordance with the Shopify Privacy API updates, your customers using our eDesk Chat widget that you’ve installed on your Shopify website must give consent to any 3rd party who is using cookies - as we do for Chat.
We’ve now added a
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Clone an entire Knowledge Base
by Noor Saleh
Save time and effort with this new update! You can now clone your entire eDesk Knowledge Base in a few clicks without needing to create a new one with slight changes.
This update would be super helpful if you have different guidelines or
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Improvements to our Reply box! 🕛 📤
by Noor Saleh
We know that everyone works differently, which is why we’ve added two great improvements to our Reply box to improve your workflow, keep your mailbox organised and give you more flexibility on how you do things!
It is now possible to
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Map Gmail Folders to Gmail Channels
by Noor Saleh
You can now select a folder from your Gmail to map to the Gmail you’re connecting to eDesk!
What are the benefits?
If you have a Gmail account that you’re using for multiple purposes, you can create folders in your Gmail, and then connect
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Create a ticket from the dialler - eDesk Talk
by Noor Saleh
We’ve improved our ticket creation functionality to declutter your Mailbox and put you in control of whether you would like to create a ticket from the call you’ve received or not.
Before
eDesk would create a ticket when each call you
