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Clone an entire Knowledge Base
by Noor Saleh
Save time and effort with this new update! You can now clone your entire eDesk Knowledge Base in a few clicks without needing to create a new one with slight changes.
This update would be super helpful if you have different guidelines or
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Improvements to our Reply box! 🕛 📤
by Noor Saleh
We know that everyone works differently, which is why we’ve added two great improvements to our Reply box to improve your workflow, keep your mailbox organised and give you more flexibility on how you do things!
It is now possible to
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Map Gmail Folders to Gmail Channels
by Noor Saleh
You can now select a folder from your Gmail to map to the Gmail you’re connecting to eDesk!
What are the benefits?
If you have a Gmail account that you’re using for multiple purposes, you can create folders in your Gmail, and then connect
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Create a ticket from the dialler - eDesk Talk
by Noor Saleh
We’ve improved our ticket creation functionality to declutter your Mailbox and put you in control of whether you would like to create a ticket from the call you’ve received or not.
Before
eDesk would create a ticket when each call you
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Search bar added in Chat!
by Noor Saleh
Looking for something in your Chats? We’ve now made that possible!
You can now search by keywords possible in our new Chat search bar, check it out! 🔎
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Shopify Returns & Cancellations in eDesk
by Noor Saleh
Great news! We’ve now made it possible to create returns and refunds for your Shopify stores right within your eDesk
If you want to find out more about what you can do with this improvement, you can read about it in this helpful article.timestamp1673528100000
We've added Shippingbo!
by Noor Saleh
Stay on top of all your delivery information right within your eDesk support tickets using Shippingbo, our newly added tracking and shipping integration!
Benefits
Access all of your delivery information from the right-hand side of the
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We've added Sentiment to the Customer View
by Noor Saleh
We recently launched the Customer View which presents all of your shoppers who’ve ordered or contacted you into a single place, we extended that with Segments which groups your customers into cohorts (starting from then they might havetimestamp1669221832051
Facebook got faster, we now support Sponsored Ads
by Noor Saleh
A Sponsored Ad, also known as a boosted post or a Sponsored Message on Meta Ads Manager, can often result in discussion or interest from an engaged audience. Our updated integration will automatically surface those conversations in eDesk