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Log in with Microsoft
by Darren Heaphy
You might have noticed our new “Log in with Microsoft” option on your log in page. You can now authenticate your account with eDesk using your Microsoft account. What this means is that if the email address you currently use to log in totimestamp1706539418923
Important Etsy Integration Announcement
by Noor Saleh
Hi there,
We have some important news that to share about using the Etsy integration in eDesk.
Etsy's API Update
In our continuous effort to safeguard shopper privacy, Etsy has announced a significant change. Starting from February 5,
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Amazon Fulfillment type on order panel
by Evan De Vere Hunt
New
Integrations
Improvement
We now display the Amazon Fulfillment type on the Order Panel in the ticket. So whether it’s MFN, MFN Prime, or FBA you’ll see it in the order panel.
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We added a "Negative Feedback" view
by Product Team
The faster you respond to a negative review (whether that’s your seller rating, product review or customer feedback) the more likely you can address your shopper’s original issue such that they might remove or amend their review and keeptimestamp1701183931279
Shopify duplicate order action
by Evan De Vere Hunt
New
Improvement
Integrations
You can now duplicate Shopify orders directly within eDesk. When you click duplicate on the order panel within a ticket it will open the Shopify duplicate modal, where you can:
change quantities
apply a global discount (percentage or
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Exciting news! We've just launched Bol.com on our app store.
by Evan De Vere Hunt
New
Integrations
Beta
Announcement
Bol.com is a leading online marketplace in the Netherlands and Belgium, known for a wide range of products including electronics, books, toys, and much more. Originating in the Netherlands, it has become a household name in both
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Tracking Code Mapping
by Evan De Vere Hunt
New
Announcement
Integrations
Map your tracking codes to the correct tracking link.
eDesk's Tracking Code Mapping streamlines the way you manage ‘where’s my order’ queries in eDesk, offering a significant leap in efficiency for your customer support operations. By
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Elevate Your Customer Call Experience with Enhanced Voice ticket features
by Evan De Vere Hunt
We are thrilled to introduce new features to our voice solutions - eDesk Talk and Aircall Integration, designed to supercharge your customer call experience. Here's what's in store for you:
Feature 1: Automatic Ticket Creation
Now, for
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We now show discounts and shipping prices on Magento orders
by Evan De Vere Hunt
When Magento orders are pulled into Magento we now show the shipping fees and discounts, so you have a clearer record or the customer’s purchase when you’re replying to their queries.
