eDesk Updates

www.edesk.com

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Slash customer support volume with eDesk's AI Chatbot

by Evan De Vere Hunt, Product Manager

Get ready for the biggest customer support upgrade you’ve ever seen. Our super-smart AI chatbot is here to lighten the load on your team and lend a hand, effortlessly solving your customer’s questions. It’s like having a new team member who

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eDesk AI is Upgrading to GPT-4!

by Evan De Vere Hunt, Product Manager

Get ready for a boost in intelligence! We're thrilled to announce that eDesk's AI is leveling up, making the move to Open AI's latest model, GPT-4. This upgrade means more power, smarter responses, and an even better support experience for

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Important Etsy Integration Announcement

Hi there, We have some important news that to share about using the Etsy integration in eDesk. Etsy's API Update In our continuous effort to safeguard shopper privacy, Etsy has announced a significant change. Starting from February 5,

Important Etsy Integration Announcement

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Exciting news! We've just launched Bol.com on our app store.

by Evan De Vere Hunt

Bol.com is a leading online marketplace in the Netherlands and Belgium, known for a wide range of products including electronics, books, toys, and much more. Originating in the Netherlands, it has become a household name in both

Exciting news! We've just launched Bol.com on our app store.

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Tracking Code Mapping

by Evan De Vere Hunt

Map your tracking codes to the correct tracking link. eDesk's Tracking Code Mapping streamlines the way you manage ‘where’s my order’ queries in eDesk, offering a significant leap in efficiency for your customer support operations. By

Tracking Code Mapping

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Introducing eDesk AI ✨ The next generation of customer support is here!

We are excited to announce the launch of eDesk AI and our latest AI-powered features! From AI-driven summaries and sentiment analysis, to AI-assisted replies and HandsFree auto responses, eDesk AI is revolutionizing customer support. This

Introducing eDesk AI ✨ The next generation of customer support is here!

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Shopify Returns & Cancellations in eDesk

Great news! We’ve now made it possible to create returns and refunds for your Shopify stores right within your eDesk If you want to find out more about what you can do with this improvement, you can read about it in this helpful article.

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We've added Shippingbo!

Stay on top of all your delivery information right within your eDesk support tickets using Shippingbo, our newly added tracking and shipping integration! Benefits Access all of your delivery information from the right-hand side of the

We've added Shippingbo!

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Welcome to our new release notes 🎉

by Darren Heaphy

After listening to customer feedback we decided it’s about time we created a dedicated space to changes to eDesk. Our goal here is to communicate any improvements, notable fixes or new features and integrations that the team have released.

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