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Introducing The Customer View
by Noor Saleh
Available today on all accounts is the Customer View, this presents a full view of your shoppers and any engagement they’ve had with support. With the full context of your shoppers’ order and conversation history, your support agents can
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We've added WhatsApp
by Noor Saleh
To continue improving our award-winning unified inbox, we have made some improvements to our WhatsApp Integration to drive better customer support outcomes.
Here’s a recap of what you can do:
Auto-assign WhatsApp messages to
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We've added Macy's!
by Noor Saleh
Great news! We’ve now added Macy’s Inc as a native integration on our App Store.
Connecting your Macy’s shop to eDesk will allow you to see all of your messages, orders and order information in one place to help your support team stay on
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We now support Amazon Belgium 🇧🇪
by Noor Saleh
Following the launch of Poland, Sweden and Netherlands, Amazon has continued extending its localized European coverage with the launch of Amazon Belgium.
The launch brings Amazon’s total number of European marketplaces to 10, and eDesk is
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Create contact forms
by Noor Saleh
You can create customised contact forms via our Live Chat widget as an alternative to Live Chat. To get started just create a widget and choose between it being a Live Chat or a Contact Form
👉 Here’s a more detailed guide from
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Creating a tag directly from Mailbox 🔖
by Noor Saleh
In addition to improving the presentation of tags within the Mailbox menu, you can now create a tag without needing to access the Settings page!
Simply click on the New Ticket dropdown from the top right corner of your Mailbox, and select
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Password protection for your Knowledge Base 🔐
by Noor Saleh
Restrict access to your Knowledge Base library by enabling our new password page - a landing page that adds password protection to your library.
The password can be shared with agents or customers who you want to allow to view your
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New and improved Mailbox notifications for better collaboration!
by Noor Saleh
Our latest improvements to eDesk Notifications now allow you to receive in-app notifications for @mentions, assigned tickets and notes left on assigned tickets - making collaboration and staying on top of tickets easier!
To enable it,
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Welcome to our new release notes 🎉
by Darren Heaphy
After listening to customer feedback we decided it’s about time we created a dedicated space to changes to eDesk. Our goal here is to communicate any improvements, notable fixes or new features and integrations that the team have released.