eDesk Updates

eDesk Updates

www.edesk.com

You can now resize the chat widget icon

by Darren Heaphy
In addition to the range of configuration options of the widget icon (where to show, when to show it) we’ve now added the ability for you to resize it, this might be necessary when the widget icon is obscuring too much of your content. The
Improvement

Elevate Your Customer Call Experience with Enhanced Voice ticket features

by Evan De Vere Hunt
Improvement
Integrations
We are thrilled to introduce new features to our voice solutions - eDesk Talk and Aircall Integration, designed to supercharge your customer call experience. Here's what's in store for you: Feature 1: Automatic Ticket Creation Now, for
Elevate Your Customer Call Experience with Enhanced Voice ticket features

We now show discounts and shipping prices on Magento orders

by Evan De Vere Hunt
Improvement
Integrations
When Magento orders are pulled into Magento we now show the shipping fees and discounts, so you have a clearer record or the customer’s purchase when you’re replying to their queries.
We now show discounts and shipping prices on Magento orders

Respond to post sales questions from your buyers on Etsy

by Evan De Vere Hunt, Senior Product Manager
Improvement
Integrations
We're thrilled to announce exciting enhancements to our Etsy integration, all designed to elevate your customer communication experience. Now, for your Etsy post-sales support questions, you will also see the relevant order data directly on
Respond to post sales questions from your buyers on Etsy

We've improved ticket summaries for longer threads

by Darren Heaphy
Our AI-powered summaries of tickets can generate recaps of a conversation which can then be embedded into the ticket itself, copied to your clipboard (to use in other systems) or simply read then dismissed. Sometimes though particularly
Improvement

2 new permissions on Mailbox

by eDesk Support
In eDesk you can create a custom role and attach permissions to that role. Within those permissions we’ve added new controls, which are active by default, for your mailbox: Archive tickets Delete tickets If you’d like to learn more
Improvement

New column "Tags"

by Clodagh Callan
Tags in eDesk can be used in a myriad of ways, from root cause selection to flagging escalations or brand segmentation to support level attribution. The eDesk Mailbox allows you to create custom layouts so that you can create the view you
Improvement

eDesk AI now speaks your language!

by Evan De Vere Hunt, Senior Product Manager
We're thrilled to announce that eDesk AI is now available in German, French, Italian, and Spanish. With this improvement, you can enjoy AI-powered customer support in your preferred language. eDesk AI summaries, classifications and
Improvement

AI Composer supports line breaks

by Darren Heaphy
Sometimes you might use AI Composer to rephrase a suggested response, or perhaps you’re copying and pasting from somewhere else. Now we’ve added support for line breaks so the AI composed response includes the breaks between paragraphs
Improvement