eDesk Updates

eDesk Updates

www.edesk.com

Streamlined TikTok Shop Order Adjustments

by Evan De Vere Hunt, Senior Product Manager
New
Integrations
Improvement
We’re excited to announce a new feature that lets you handle all TikTok Shop order adjustment actions—cancellations, refunds, returns, and replacements—directly in eDesk. No more hopping between multiple tools or windows! Why You’ll Love
Streamlined TikTok Shop Order Adjustments

Enhanced Quick Reply

by Evan De Vere Hunt, Senior Product Manager
We’re excited to introduce a major update to Quick Reply, one of the AI-driven features in your AI Assist Pack. Quick Reply helps you respond to simple customer tickets directly from the inbox—no need to click into every single message.
New
AI
Improvement

Ticket Sharing just got better!

by Maura Cunningham
You can now include Order numbers when sharing tickets with external collaborators. This enhancement provides more context for third parties, making issue resolution faster and more efficient. Shared tickets are secure, with customer
Improvement

Webinar - Master AI-Driven Support: Boost Productivity by 73%!

by Maura Cunningham
Discover how eDesk’s AI Assist can transform your support team’s efficiency. Some users have already boosted their ticket handling by 73%—equivalent to gaining an extra workday per agent every month! In this exclusive masterclass, you’ll
Announcement

Pre-sales now powered by AI!

by Maura Cunningham
We’re excited to announce that our Pre-sales feature, now includes support for webstores and is powered by eDesk AI! This means you can engage with potential customers across even more platforms, providing timely answers to their queries
Improvement

Access 35+ new marketplaces with Octopia integration!

by Maura Cunningham
Did you know, with our Octopia integration, eDesk now connects to over 35 new marketplaces! Along with Cdiscount and Bebeboutik, you can integrate with platforms like Onbuy, Darty, Wish, and Fruugo. Explore the expanded possibilities
Announcement

Take Control of Your Gmail Read Status from eDesk!

by Maura C
Seamlessly sync your Gmail read statuses with eDesk. Did you know, when you connect your Gmail to eDesk via the Google App, you can choose when to mark your messages as read in Gmail? Choose between marking them read when 'Pulled into
Improvement

Join Our Q4 Product Town Hall webinar!

by Maura C
Join us for our Q4 Product Town Hall on November 5, 2024, at 3:00 PM GMT. We'll showcase the latest updates, preview upcoming features, and answer your questions. Don’t miss this opportunity to maximize your success with our tools—secure
Announcement

Webinar - Maximize Black Friday Sales with TikTok Shop

by Maura C
With TikTok Shop emerging as a major force in eCommerce, now is the perfect time to tap into its explosive growth. If you’re not yet selling on TikTok Shop, join our exclusive webinar on 23rd October, 2024 at 4 PM (BST) to get ahead of
Announcement