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đź“– New Knowledge Base Theme added!
by Noor Saleh
We’ve added a slick new theme with an improved look, UI and categories to help you create and maintain a well-documented, easy-to-use and attractive Knowledge Base.
✔️ A few benefits of having a knowledge base:
Reduce support tickets by
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Shopify Returns & Cancellations in eDesk
by Noor Saleh
Great news! We’ve now made it possible to create returns and refunds for your Shopify stores right within your eDesk
If you want to find out more about what you can do with this improvement, you can read about it in this helpful article.timestamp1673528100000
We've added Shippingbo!
by Noor Saleh
Stay on top of all your delivery information right within your eDesk support tickets using Shippingbo, our newly added tracking and shipping integration!
Benefits
Access all of your delivery information from the right-hand side of the
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Introducing eDesk Talk đź“ž
by Noor Saleh
Backed by popular demand, we’ve implemented a native voice solution in eDesk - taking the hassle out of setting up complex and expensive phone support solutions that cannot be integrated with your multichannel stack.Â
The native
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We've added Sentiment to the Customer View
by Noor Saleh
We recently launched the Customer View which presents all of your shoppers who’ve ordered or contacted you into a single place, we extended that with Segments which groups your customers into cohorts (starting from then they might havetimestamp1669213920000
We've improved the right hand panel
by Noor Saleh
Alongside the launch of the Customer View, which presents a list of all of your shoppers history with you, we’ve made some significant improvements to the right hand panel you see within any ticket.
Now we’re surfacing more meaningful
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Elevate your customer intelligence with Segments
by Noor Saleh
With Customer segmentation, customers who have similar characteristics or attributes will now be automatically grouped into a customer segment so you can quickly identify and serve them better!
What is the value behind this?
Assign custom
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An updated Outlook integration (OAuth2)
by Noor Saleh
We've updated our integration with Outlook to OAuth2.
What does this update mean?
Similar to Google Mail, you will no longer need to set up email forwarding and instead are authorising eDesk to send and receive emails on your behalf (and
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Introducing The Customer View
by Noor Saleh
Available today on all accounts is the Customer View, this presents a full view of your shoppers and any engagement they’ve had with support. With the full context of your shoppers’ order and conversation history, your support agents can
