eDesk Updates

eDesk Updates

www.edesk.com

Introducing the real-time Live dashboard

by Maura C
The Live dashboard offers a real-time view of your eDesk account, helping you monitor performance metrics and customer interactions as they happen. Track agent activity, ticket volumes, response times, chat, phone engagement and more
New

Streamline reporting with Automated Report extracts

by Maura C
Automate your reporting process with eDesk's automated report extracts. Set up scheduled reports to be generated automatically, including key data on ticket activity, performance metrics, and more. Customize the reports to suit your
New

Webinar - Maximize Black Friday Sales with TikTok Shop

by Maura C
With TikTok Shop emerging as a major force in eCommerce, now is the perfect time to tap into its explosive growth. If you’re not yet selling on TikTok Shop, join our exclusive webinar on 23rd October, 2024 at 4 PM (BST) to get ahead of
Announcement

CSAT for Chatbot is now available!

by Maura C
Discover how well your Chatbot serves customers with the new CSAT feature in your Chat widget. Previously only available for live chats, CSAT now gathers customer feedback after Chatbot interactions too. Explore all ratings in your
New

Introducing Smart Reply: Elevating Agent Efficiency with AI-Driven Responses

by Darren Heaphy
New
Announcement
We’re thrilled to announce the official launch of Smart Reply, now available as part of our AI Assist feature set, following several months of successful beta testing through our Early Adopter Program. Smart Reply empowers support agents
Introducing Smart Reply: Elevating Agent Efficiency with AI-Driven Responses

New Kaufland Austria integration

by Maura C
Kaufland, which is one of the most popular retail companies in the world, has now expanded into Poland! Founded in Germany in 1984, it offers a wide range of household items like groceries, clothing, electronics and gardening supplies
New