eDesk Updates

www.edesk.com

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We now support Amazon South Africa!

Amazon has now launched in South Africa - which offers a market of over 60 million potential customers! The launch brings Amazon’s total number of marketplaces to 22 and eDesk is proud to support them all. By connecting to Amazon South

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Nordstrom & Bild - 2 new Mirakl integrations!

Great news! You can now add your Nordstrom & Bild marketplaces to eDesk via Mirakl. Nordstrom is a popular chain of luxury American department stores. First founded in 1901 as a shoe store, it now has over 350 stores across the US. Its

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We’ve Upgraded eDesk AI

by Evan De Vere Hunt

Great news—we’ve upgraded eDesk AI! We’ve enhanced the features you rely on by integrating the latest, groundbreaking AI model from OpenAI, GPT-4. What you’ll notice: Enhanced AI Classifications: In our tests on thousands of tickets,

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New snippet containing the product's marketplace link

by Darren Heaphy

We've added a new feature to help you manage customer messages more efficiently across all marketplaces. The product_marketplace_link snippet creates a direct link to your product on the marketplace. This functionality simplifies the

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Organise and report on AI classifications

by Clodagh Callan

We have just added updating some of our tools to include AI classifications - Report extracts and Mailbox filters. This means you can now report on AI classifications using Report extracts. Generate a Ticket report which now contains the

Organise and report on AI classifications

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Take action based on fulfillment method

by Clodagh Callan

We have added a new option in the Rule conditions! The fulfilment condition allows you to select the method (specific to each marketplace) and take action such as assign a specific agent or add a tag. Rules have not changed, just add a new

Take action based on fulfillment method

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eDesk Insights - the mobile app

by Clodagh Callan

We have been making some changes to our mobile app! We have cleaned up the interface and made it a lot easier to navigate. The Insights apps offers users a mobile version of the Insights section of the desktop app Users can see their

eDesk Insights - the mobile app

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Break down language barriers with AI Translation.

by Evan De Vere Hunt, Product Manager

Speak your customer's language fluently. We’re launching a new AI translation feature that perfectly translates incoming and outgoing messages more reliably than ever before. eDesk’s AI Translation uses a combination of proprietary language

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View Instagram Stories Alongside Customer Messages

by Evan De Vere Hunt, Senior Product Manager

We're excited to announce a significant improvement our Instagram experience – now you can seamlessly view the Instagram story to which a customer has replied. In the past, while we displayed customer replies to stories as tickets in eDesk,

View Instagram Stories Alongside Customer Messages