timestamp1725291625688 New User log report now available!by Maura COur Report Extracts now include a 'User Log' report, allowing you to quickly generate detailed reports for all or individual users with just a few clicks. We've retained the familiar column headings from the Enterprise reports, so
timestamp1723133949094Handy Hint for Your Message Rules!by Maura CDid you know that you can insert an OR condition in your Message Rules using the pipe (|) symbol? If you have a list of emails you want to mark as Spam, use the | symbol to insert them into your Rule without creating a new 'Email
timestamp1721663256482New SLA Breaches Report now available!by Maura CStay on top of your customer care performance with our latest SLA Breaches Report in your Report Extracts. This report lists all tickets that breached SLA, helping you identify areas needing improvement in response times. Download
timestamp1720009517194Did you know you can now filter by AI classification!by Maura CYou can now filter by AI classifications in the mailbox, enabling you to answer all tickets in that classification quickly - or in one go if you choose! You can also pin that AI classification to the sidebar for easy access in the future
timestamp1719919744008Exciting news! You can now connect your TikTok Shop to eDesk.by Maura CTikTok Shop allows sellers to create personalized storefronts and efficiently manage inventory. The platform supports businesses of all sizes with tools for order management, secure checkout, post-sales support and brand marketing. By
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