timestamp1668765300000Introducing The Customer Viewby Noor SalehNewAvailable today on all accounts is the Customer View, this presents a full view of your shoppers and any engagement they’ve had with support. With the full context of your shoppers’ order and conversation history, your support agents can
timestamp1668529800000We've added WhatsAppby Noor SalehNewIntegrationsTo continue improving our award-winning unified inbox, we have made some improvements to our WhatsApp Integration to drive better customer support outcomes. Here’s a recap of what you can do: Auto-assign WhatsApp messages to
timestamp1666876680000We've added Macy's!by Noor SalehNewIntegrationsGreat news! We’ve now added Macy’s Inc as a native integration on our App Store. Connecting your Macy’s shop to eDesk will allow you to see all of your messages, orders and order information in one place to help your support team stay on
timestamp1666109760000We now support Amazon Belgium 🇧🇪by Noor SalehNewIntegrationsFollowing the launch of Poland, Sweden and Netherlands, Amazon has continued extending its localized European coverage with the launch of Amazon Belgium. The launch brings Amazon’s total number of European marketplaces to 10, and eDesk is
timestamp1664449020000Create contact formsby Noor SalehNewImprovementYou can create customised contact forms via our Live Chat widget as an alternative to Live Chat. To get started just create a widget and choose between it being a Live Chat or a Contact Form 👉 Here’s a more detailed guide from
timestamp1662029580000Welcome to our new release notes 🎉by Darren HeaphyAfter listening to customer feedback we decided it’s about time we created a dedicated space to changes to eDesk. Our goal here is to communicate any improvements, notable fixes or new features and integrations that the team have released.
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