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Introducing Smart Reply: Elevating Agent Efficiency with AI-Driven Responses
by Darren Heaphy
We’re thrilled to announce the official launch of Smart Reply, now available as part of our AI Assist feature set, following several months of successful beta testing through our Early Adopter Program.
Smart Reply empowers support agents
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New User log report now available!
by Maura C
Our Report Extracts now include a 'User Log' report, allowing you to quickly generate detailed reports for all or individual users with just a few clicks.
We've retained the familiar column headings from the Enterprise reports, sotimestamp1723133949094
Handy Hint for Your Message Rules!
by Maura C
Did you know that you can insert an OR condition in your Message Rules using the pipe (|) symbol? If you have a list of emails you want to mark as Spam, use the | symbol to insert them into your Rule without creating a new 'Emailtimestamp1721663256482
New SLA Breaches Report now available!
by Maura C
Stay on top of your customer care performance with our latest SLA Breaches Report in your Report Extracts.
This report lists all tickets that breached SLA, helping you identify areas needing improvement in response times. Downloadtimestamp1720009517194
Did you know you can now filter by AI classification!
by Maura C
You can now filter by AI classifications in the mailbox, enabling you to answer all tickets in that classification quickly - or in one go if you choose! You can also pin that AI classification to the sidebar for easy access in the futuretimestamp1718280000000
Introducing Ava, eDesk's AI agent for eCommerce
by Darren Heaphy
We are thrilled to introduce Ava, a cutting-edge virtual agent designed to handle up to 72% of your webstore queries instantly. Ava goes beyond the capabilities of a standard AI chatbot. By harnessing advanced AI, automation, and seamless
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Important Etsy Integration Announcement
by Noor Saleh
Hi there,
We have some important news that to share about using the Etsy integration in eDesk.
Etsy's API Update
In our continuous effort to safeguard shopper privacy, Etsy has announced a significant change. Starting from February 5,
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Exciting news! We've just launched Bol.com on our app store.
by Evan De Vere Hunt
New
Integrations
Beta
Announcement
Bol.com is a leading online marketplace in the Netherlands and Belgium, known for a wide range of products including electronics, books, toys, and much more. Originating in the Netherlands, it has become a household name in both
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Tracking Code Mapping
by Evan De Vere Hunt
New
Announcement
Integrations
Map your tracking codes to the correct tracking link.
eDesk's Tracking Code Mapping streamlines the way you manage ‘where’s my order’ queries in eDesk, offering a significant leap in efficiency for your customer support operations. By
