timestamp1729506292202Webinar - Maximize Black Friday Sales with TikTok Shopby Maura CWith TikTok Shop emerging as a major force in eCommerce, now is the perfect time to tap into its explosive growth. If you’re not yet selling on TikTok Shop, join our exclusive webinar on 23rd October, 2024 at 4 PM (BST) to get ahead of
timestamp1728986280000Introducing Smart Reply: Elevating Agent Efficiency with AI-Driven Responsesby Darren HeaphyNewAnnouncementWe’re thrilled to announce the official launch of Smart Reply, now available as part of our AI Assist feature set, following several months of successful beta testing through our Early Adopter Program. Smart Reply empowers support agents
timestamp1725291625688 New User log report now available!by Maura COur Report Extracts now include a 'User Log' report, allowing you to quickly generate detailed reports for all or individual users with just a few clicks. We've retained the familiar column headings from the Enterprise reports, so
timestamp1723133949094Handy Hint for Your Message Rules!by Maura CDid you know that you can insert an OR condition in your Message Rules using the pipe (|) symbol? If you have a list of emails you want to mark as Spam, use the | symbol to insert them into your Rule without creating a new 'Email
timestamp1721663256482New SLA Breaches Report now available!by Maura CStay on top of your customer care performance with our latest SLA Breaches Report in your Report Extracts. This report lists all tickets that breached SLA, helping you identify areas needing improvement in response times. Download
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