eDesk Updates

Did you know you can now filter by AI classification!

by Maura C
You can now filter by AI classifications in the mailbox, enabling you to answer all tickets in that classification quickly - or in one go if you choose! You can also pin that AI classification to the sidebar for easy access in the future
Improvement
Announcement

Introducing Ava, eDesk's AI agent for eCommerce

by Darren Heaphy
New
Announcement
We are thrilled to introduce Ava, a cutting-edge virtual agent designed to handle up to 72% of your webstore queries instantly. Ava goes beyond the capabilities of a standard AI chatbot. By harnessing advanced AI, automation, and seamless

Important Etsy Integration Announcement

by Noor Saleh
Announcement
Hi there, We have some important news that to share about using the Etsy integration in eDesk. Etsy's API Update In our continuous effort to safeguard shopper privacy, Etsy has announced a significant change. Starting from February 5,

Exciting news! We've just launched Bol.com on our app store.

by Evan De Vere Hunt
New
Integrations
Beta
Announcement
Bol.com is a leading online marketplace in the Netherlands and Belgium, known for a wide range of products including electronics, books, toys, and much more. Originating in the Netherlands, it has become a household name in both

Tracking Code Mapping

by Evan De Vere Hunt
New
Announcement
Integrations
Map your tracking codes to the correct tracking link. eDesk's Tracking Code Mapping streamlines the way you manage ‘where’s my order’ queries in eDesk, offering a significant leap in efficiency for your customer support operations. By

Introducing eDesk AI ✨ The next generation of customer support is here!

by Noor Saleh
New
Announcement
We are excited to announce the launch of eDesk AI and our latest AI-powered features! From AI-driven summaries and sentiment analysis, to AI-assisted replies and HandsFree auto responses, eDesk AI is revolutionizing customer support. This

Shopify Returns & Cancellations in eDesk

by Noor Saleh
Great news! We’ve now made it possible to create returns and refunds for your Shopify stores right within your eDesk If you want to find out more about what you can do with this improvement, you can read about it in this helpful article.
Improvement
Beta

We've added Shippingbo!

by Noor Saleh
New
Beta
Stay on top of all your delivery information right within your eDesk support tickets using Shippingbo, our newly added tracking and shipping integration! Benefits Access all of your delivery information from the right-hand side of the

Welcome to our new release notes 🎉

by Darren Heaphy
After listening to customer feedback we decided it’s about time we created a dedicated space to changes to eDesk. Our goal here is to communicate any improvements, notable fixes or new features and integrations that the team have released.
Announcement