eDesk Updates

eDesk Updates

www.edesk.com

Introducing bulk refresh for your Content Hub!

by Maura C
Keeping your Chatbot current is now easier than ever! Previously, if you made a number of changes to your website, you had to manually refresh each page in your Content Hub to update those changes. With our new bulk refresh feature,
Improvement

Track Agent Performance with Improved Insights!

by Maura C
Quickly view tickets resolved by each agent directly from your Insights dashboard. Track the number of tickets resolved and the replies needed before resolution. Navigate to Insights > Agents > Tickets handled and use the drop-down
Improvement

Enhanced Report Extracts: More control with ticket status filters

by Maura C
Our latest improvement enhances your Report extracts, offering more flexibility in the tickets you are reporting on with new filters. Now, you can filter by ticket status, so that you are only reporting on tickets of the status you
Improvement

New SLA Breaches Report now available!

by Maura C
Stay on top of your customer care performance with our latest SLA Breaches Report in your Report Extracts. This report lists all tickets that breached SLA, helping you identify areas needing improvement in response times. Download
New
Announcement

Ava now supports markdown URL's

by Darren Heaphy
We are excited to announce that Ava now supports markdown URLs! Markdown is a lightweight markup language that makes it easy to format text and add links using a simple syntax. Here’s a quick guide on how to use markdown URL’s in the
Improvement

A small border improvement!

by Maura C
Sometimes the little things need a mention too! We’ve improved the borders on all avatars so now your smiling face will be surrounded by a nicer, smoother border next to your Reply box, your Chat Widget and in your Chatbot. So get
Improvement

Did you know you can now filter by AI classification!

by Maura C
You can now filter by AI classifications in the mailbox, enabling you to answer all tickets in that classification quickly - or in one go if you choose! You can also pin that AI classification to the sidebar for easy access in the future
Improvement
Announcement

Exciting news! You can now connect your TikTok Shop to eDesk.

by Maura C
TikTok Shop allows sellers to create personalized storefronts and efficiently manage inventory. The platform supports businesses of all sizes with tools for order management, secure checkout, post-sales support and brand marketing. By
New
Integrations

Content hub now supports sitemaps!

by Maura C
You can now enhance your Chatbot's Content Hub by adding a 'Sitemap External Web Page'. This feature automatically includes a list of all your web pages from the sitemap, eliminating the need to manually add each page individually. This not
New
Improvement