eDesk Updates

eDesk Updates

www.edesk.com

Did you know you can now filter by AI classification!

by Maura C
You can now filter by AI classifications in the mailbox, enabling you to answer all tickets in that classification quickly - or in one go if you choose! You can also pin that AI classification to the sidebar for easy access in the future
Improvement
Announcement

Exciting news! You can now connect your TikTok Shop to eDesk.

by Maura C
TikTok Shop allows sellers to create personalized storefronts and efficiently manage inventory. The platform supports businesses of all sizes with tools for order management, secure checkout, post-sales support and brand marketing. By
New
Integrations

Content hub now supports sitemaps!

by Maura C
You can now enhance your Chatbot's Content Hub by adding a 'Sitemap External Web Page'. This feature automatically includes a list of all your web pages from the sitemap, eliminating the need to manually add each page individually. This not
New
Improvement

Enhanced Knowledge Base search functionality

by Maura C
We’ve updated the Knowledge Base search functionality! This new way of searching also uses AI to find relevant articles, so now, when a customer searches for something, it will not only show matching text, but will understand the topic or
New

Introducing Ava, eDesk's AI agent for eCommerce

by Darren Heaphy
New
Announcement
We are thrilled to introduce Ava, a cutting-edge virtual agent designed to handle up to 72% of your webstore queries instantly. Ava goes beyond the capabilities of a standard AI chatbot. By harnessing advanced AI, automation, and seamless
Introducing Ava, eDesk's AI agent for eCommerce

Kaufland has expanded into Poland!

by Maura C
Kaufland, which is one of the most popular retail companies in the world, has now expanded into Poland! Founded in Germany in 1984, it offers a wide range of household items like groceries, clothing, electronics and gardening supplies
New
Integrations

We now support Amazon South Africa!

by Maura C
Amazon has now launched in South Africa - which offers a market of over 60 million potential customers! The launch brings Amazon’s total number of marketplaces to 22 and eDesk is proud to support them all. By connecting to Amazon South
New
Integrations

Nordstrom & Bild - 2 new Mirakl integrations!

by Maura C
Great news! You can now add your Nordstrom & Bild marketplaces to eDesk via Mirakl. Nordstrom is a popular chain of luxury American department stores. First founded in 1901 as a shoe store, it now has over 350 stores across the US. Its
New
Integrations

We’ve Upgraded eDesk AI

by Evan De Vere Hunt
Great news—we’ve upgraded eDesk AI! We’ve enhanced the features you rely on by integrating the latest, groundbreaking AI model from OpenAI, GPT-4. What you’ll notice: Enhanced AI Classifications: In our tests on thousands of tickets,
New
Improvement
AI