eDesk Updates

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Introducing Conditions-Based Logic in Ava’s Flow Builder

by Darren Heaphy

We’re excited to introduce a new feature in Ava’s Flow Builder: Conditions-based logic. This enhancement allows you to create more dynamic and responsive chat flows by setting up IF statements within your Ava flows. The first condition

Ava now supports markdown URL's

by Darren Heaphy

We are excited to announce that Ava now supports markdown URLs! Markdown is a lightweight markup language that makes it easy to format text and add links using a simple syntax. Here’s a quick guide on how to use markdown URL’s in the

A small border improvement!

Sometimes the little things need a mention too! We’ve improved the borders on all avatars so now your smiling face will be surrounded by a nicer, smoother border next to your Reply box, your Chat Widget and in your Chatbot. So get

Did you know you can now filter by AI classification!

You can now filter by AI classifications in the mailbox, enabling you to answer all tickets in that classification quickly - or in one go if you choose! You can also pin that AI classification to the sidebar for easy access in the future

Exciting news! You can now connect your TikTok Shop to eDesk.

TikTok Shop allows sellers to create personalized storefronts and efficiently manage inventory. The platform supports businesses of all sizes with tools for order management, secure checkout, post-sales support and brand marketing. By

Content hub now supports sitemaps!

You can now enhance your Chatbot's Content Hub by adding a 'Sitemap External Web Page'. This feature automatically includes a list of all your web pages from the sitemap, eliminating the need to manually add each page individually. This not

Enhanced Knowledge Base search functionality

We’ve updated the Knowledge Base search functionality! This new way of searching also uses AI to find relevant articles, so now, when a customer searches for something, it will not only show matching text, but will understand the topic or

Ava supports bold text

by Darren Heaphy

We’ve improved the general formatting of Ava’s answers, including better separation of space between paragraphs and bullet points. Additionally Ava will now recognise titles, bold text or bold markdown (text with ** at beginning and end)

Improved loading animation for Ava's responses

by Darren Heaphy

We’ve made an improvement to how Ava answers questions from your shoppers, specifically if the answer Ava gives is longer than the visible chat window the focus no longer jumps to the bottom (which had required the shopper to scroll back up