eDesk Updates

Exciting news! You can now connect your TikTok Shop to eDesk.

by Maura C
TikTok Shop allows sellers to create personalized storefronts and efficiently manage inventory. The platform supports businesses of all sizes with tools for order management, secure checkout, post-sales support and brand marketing. By
New
Integrations

Introducing Ava, eDesk's AI agent for eCommerce

by Darren Heaphy
New
Announcement
We are thrilled to introduce Ava, a cutting-edge virtual agent designed to handle up to 72% of your webstore queries instantly. Ava goes beyond the capabilities of a standard AI chatbot. By harnessing advanced AI, automation, and seamless

Kaufland has expanded into Poland!

by Maura C
Kaufland, which is one of the most popular retail companies in the world, has now expanded into Poland! Founded in Germany in 1984, it offers a wide range of household items like groceries, clothing, electronics and gardening supplies
New
Integrations

We now support Amazon South Africa!

by Maura C
Amazon has now launched in South Africa - which offers a market of over 60 million potential customers! The launch brings Amazon’s total number of marketplaces to 22 and eDesk is proud to support them all. By connecting to Amazon South
New
Integrations

Nordstrom & Bild - 2 new Mirakl integrations!

by Maura C
Great news! You can now add your Nordstrom & Bild marketplaces to eDesk via Mirakl. Nordstrom is a popular chain of luxury American department stores. First founded in 1901 as a shoe store, it now has over 350 stores across the US. Its
New
Integrations

View Instagram Stories Alongside Customer Messages

by Evan De Vere Hunt, Senior Product Manager
Improvement
Integrations
We're excited to announce a significant improvement our Instagram experience – now you can seamlessly view the Instagram story to which a customer has replied. In the past, while we displayed customer replies to stories as tickets in eDesk,

Important Etsy Integration Announcement

by Noor Saleh
Announcement
Hi there, We have some important news that to share about using the Etsy integration in eDesk. Etsy's API Update In our continuous effort to safeguard shopper privacy, Etsy has announced a significant change. Starting from February 5,

Amazon Fulfillment type on order panel

by Evan De Vere Hunt
New
Integrations
Improvement
We now display the Amazon Fulfillment type on the Order Panel in the ticket. So whether it’s MFN, MFN Prime, or FBA you’ll see it in the order panel.

Shopify duplicate order action

by Evan De Vere Hunt
New
Improvement
Integrations
You can now duplicate Shopify orders directly within eDesk. When you click duplicate on the order panel within a ticket it will open the Shopify duplicate modal, where you can: change quantities apply a global discount (percentage or