eDesk Updates

Kaufland Czech Republic and Slovakia added! ๐Ÿ‡จ๐Ÿ‡ฟ๐Ÿ‡ธ๐Ÿ‡ฐ

by Noor Saleh
New
Integrations
Kaufland CZ and SK are now amongst the regions we support in our App Store in eDesk. Weโ€™re happy to announce that our App Store now supports two more Kaufland regions: Czech Republic and Slovakia, bringing the total to 3; including

Managing Mirakl Incidents in eDesk โš ๏ธ

by Noor Saleh
New
Stay updated about orders on your Mirakl powered marketplaces from within eDesk with this new update! When incidents are created for your orders (like a refund, exchange or cancellation request) eDesk will automatically create a ticket in

eDesk API integration v2

by Noor Saleh
New
Integrations
Weโ€™ve released v2 of our eDesk API, which will enable you to have seamless communication between eDesk and the rest of your eCommerce tech stack that is not already natively available on our App Store! What does our API do? Our API

๐Ÿ“– New Knowledge Base Theme added!

by Noor Saleh
New
Weโ€™ve added a slick new theme with an improved look, UI and categories to help you create and maintain a well-documented, easy-to-use and attractive Knowledge Base. โœ”๏ธ A few benefits of having a knowledge base: Reduce support tickets by

We've added Shippingbo!

by Noor Saleh
New
Beta
Stay on top of all your delivery information right within your eDesk support tickets using Shippingbo, our newly added tracking and shipping integration! Benefits Access all of your delivery information from the right-hand side of the

Introducing eDesk Talk ๐Ÿ“ž

by Noor Saleh
New
Integrations
Backed by popular demand, weโ€™ve implemented a native voice solution in eDesk - taking the hassle out of setting up complex and expensive phone support solutions that cannot be integrated with your multichannel stack.ย  The native

We've added Sentiment to the Customer View

by Noor Saleh
We recently launched the Customer View which presents all of your shoppers whoโ€™ve ordered or contacted you into a single place, we extended that with Segments which groups your customers into cohorts (starting from then they might have
New
Improvement

We've improved the right hand panel

by Noor Saleh
New
Improvement
Alongside the launch of the Customer View, which presents a list of all of your shoppers history with you, weโ€™ve made some significant improvements to the right hand panel you see within any ticket. Now weโ€™re surfacing more meaningful

Elevate your customer intelligence with Segments

by Noor Saleh
New
With Customer segmentation, customers who have similar characteristics or attributes will now be automatically grouped into a customer segment so you can quickly identify and serve them better! What is the value behind this? Assign custom