eDesk Updates

eDesk Updates

www.edesk.com

New column "Tags"

by Clodagh Callan
Tags in eDesk can be used in a myriad of ways, from root cause selection to flagging escalations or brand segmentation to support level attribution. The eDesk Mailbox allows you to create custom layouts so that you can create the view you
Improvement

AI Assist reply suggestions and Handsfree replies now work in multiple languages!

by Noor Saleh
New
We are thrilled to announce a significant enhancement to eDesk AI! Our latest update introduces an advanced language detection feature to our AI-powered suggestions and responses, allowing you to leverage AI for your multi-lingual customer
AI Assist reply suggestions and Handsfree replies now work in multiple languages!

We've added ManoMano to our app store!

by Noor Saleh
New
Integrations
ManoMano is a European marketplace specializing in DIY, home improvement and gardening supplies. Launched in France, it now also operates in Belgium, Germany, Italy, Spain, and the UK. For a guide on how to install ManoMano, please follow
We've added ManoMano to our app store!

Introducing Report Extracts for powerful insights at your fingertips

by Noor Saleh
New
With Report Extracts, you can now generate tailored CSV reports from eDesk about tickets, channels, agents, tags, and languages, so you can know your business more and provide exceptional customer service.   Report Extracts are available
Introducing Report Extracts for powerful insights at your fingertips

eDesk AI now speaks your language!

by Evan De Vere Hunt, Senior Product Manager
We're thrilled to announce that eDesk AI is now available in German, French, Italian, and Spanish. With this improvement, you can enjoy AI-powered customer support in your preferred language. eDesk AI summaries, classifications and
Improvement

AI Composer supports line breaks

by Darren Heaphy
Sometimes you might use AI Composer to rephrase a suggested response, or perhaps you’re copying and pasting from somewhere else. Now we’ve added support for line breaks so the AI composed response includes the breaks between paragraphs
Improvement

Say hello to the AI Composer in your reply box!

by Noor Saleh
Transform messages to your customers with the new AI Composer feature. Typing up a perfect response has never been easier - with any writing style. With the composer conveniently located in your reply box, you can highlight your message to
New

Sign in with Google

by Darren Heaphy
“Sign in with Google” means you can authenticate your account with eDesk using your Google account. What this means is that if the email address you currently use to log in to eDesk is a Google account then you can now log in to eDesk
New

Introducing Ticket Share for off-platform collaboration

by Darren Heaphy
We’re delighted to announce our new “Ticket Share” feature, which allows for off-platform escalation and collaboration with individuals, teams or companies outside of eDesk, who aren’t required to be set up as users on your account, and yet
New