eDesk Updates

Map Gmail Folders to Gmail Channels

by Noor Saleh
Improvement
You can now select a folder from your Gmail to map to the Gmail you’re connecting to eDesk! What are the benefits? If you have a Gmail account that you’re using for multiple purposes, you can create folders in your Gmail, and then connect

Create a ticket from the dialler - eDesk Talk

by Noor Saleh
Improvement
We’ve improved our ticket creation functionality to declutter your Mailbox and put you in control of whether you would like to create a ticket from the call you’ve received or not. Before eDesk would create a ticket when each call you

Search bar added in Chat!

by Noor Saleh
Improvement
Looking for something in your Chats? We’ve now made that possible! You can now search by keywords possible in our new Chat search bar, check it out! 🔎

Shopify Returns & Cancellations in eDesk

by Noor Saleh
Great news! We’ve now made it possible to create returns and refunds for your Shopify stores right within your eDesk If you want to find out more about what you can do with this improvement, you can read about it in this helpful article.
Improvement
Beta

We've added Shippingbo!

by Noor Saleh
New
Beta
Stay on top of all your delivery information right within your eDesk support tickets using Shippingbo, our newly added tracking and shipping integration! Benefits Access all of your delivery information from the right-hand side of the

We've added Sentiment to the Customer View

by Noor Saleh
We recently launched the Customer View which presents all of your shoppers who’ve ordered or contacted you into a single place, we extended that with Segments which groups your customers into cohorts (starting from then they might have
New
Improvement

Facebook got faster, we now support Sponsored Ads

by Noor Saleh
A Sponsored Ad, also known as a boosted post or a Sponsored Message on Meta Ads Manager, can often result in discussion or interest from an engaged audience. Our updated integration will automatically surface those conversations in eDesk
Improvement

We've improved the right hand panel

by Noor Saleh
New
Improvement
Alongside the launch of the Customer View, which presents a list of all of your shoppers history with you, we’ve made some significant improvements to the right hand panel you see within any ticket. Now we’re surfacing more meaningful

More eDesk Chat sound effects 🔊

by Noor Saleh
Some feedback we received from our customers was that you’d like more control over the types of notifications you receive on eDesk Chat when a new chat is initiated by your shopper or a new message comes in on an existing chat We’ve
Improvement