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Enhanced Chatbot Handling for Unknown Emails!
by Maura C
We've improved our Chatbot! Now, if a customer triggers a ‘Select Order’ node but their email doesn't exist in eDesk, they're directed down the 'Order not selected' branch, allowing them to be passed to an agent or receive other messagestimestamp1722528489825
Simplify Chatbot Creation with Our New Template!
by Maura C
Creating a chatbot is now easier than ever with our new template! It includes 4 pre-built flows, featuring an AI flow, ensuring a comprehensive chatbot experience for your customers. Set up your chatbot in just a few clicks, freeing uptimestamp1722440977636
New and improved dark mode for chatbot!
by Maura C
Great news for dark mode fans! We've enhanced our chatbot's dark mode for better visibility and comfort.
Enjoy creating your flows without straining your eyes, thanks to improved contrast and clarity. Experience a smoother, more
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Introducing bulk refresh for your Content Hub!
by Maura C
Keeping your Chatbot current is now easier than ever!
Previously, if you made a number of changes to your website, you had to manually refresh each page in your Content Hub to update those changes.
With our new bulk refresh feature,timestamp1721821248932
Track Agent Performance with Improved Insights!
by Maura C
Quickly view tickets resolved by each agent directly from your Insights dashboard.
Track the number of tickets resolved and the replies needed before resolution. Navigate to Insights > Agents > Tickets handled and use the drop-downtimestamp1721751945783
Enhanced Report Extracts: More control with ticket status filters
by Maura C
Our latest improvement enhances your Report extracts, offering more flexibility in the tickets you are reporting on with new filters.
Now, you can filter by ticket status, so that you are only reporting on tickets of the status youtimestamp1720523726321
Ava now supports markdown URL's
by Darren Heaphy
We are excited to announce that Ava now supports markdown URLs! Markdown is a lightweight markup language that makes it easy to format text and add links using a simple syntax. Here’s a quick guide on how to use markdown URL’s in thetimestamp1720104744645
A small border improvement!
by Maura C
Sometimes the little things need a mention too! We’ve improved the borders on all avatars so now your smiling face will be surrounded by a nicer, smoother border next to your Reply box, your Chat Widget and in your Chatbot. So gettimestamp1720009517194
Did you know you can now filter by AI classification!
by Maura C
You can now filter by AI classifications in the mailbox, enabling you to answer all tickets in that classification quickly - or in one go if you choose! You can also pin that AI classification to the sidebar for easy access in the future
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