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Introducing Ticket Share for off-platform collaboration
by Darren Heaphy
We’re delighted to announce our new “Ticket Share” feature, which allows for off-platform escalation and collaboration with individuals, teams or companies outside of eDesk, who aren’t required to be set up as users on your account, and yettimestamp1689776340000
Call Log reporting
by Darren Heaphy
We’ve extended Voice reporting with new “Call Log” section. This report captures each answered, missed call or voicemail with playback options and ticket actions (create a new ticket for follow up, call shopper back, view related ticketstimestamp1688029440000
"Last message created at" added to Mailbox Filters
by Darren Heaphy
Based on your feedback we added a “Last message created at” filter option so you can filter by tickets within this range
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eDesk API "List Tickets" has filtering options
by Darren Heaphy
We’ve added filtering options to the “GET” request for List Tickets API. This makes it easier to find the tickets you need to fetch and/or update with less API requests required. Our API documentation is available at
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Deliver customized experiences with Klaviyo, now in eDesk!
by Noor Saleh
Drive more personalized marketing campaigns with eDesk's new Klaviyo integration. This integration offers unparalleled flexibility by allowing you to create your own rules for sending events to Klaviyo based on the interactions you have
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Pull Outlook emails from up to 10 different emails!
by Noor Saleh
If you use Microsoft 365 shared inboxes and want to pull emails from certain folders in certain Outlook email addresses, this update is for you.
You are now able to select up to 10 email addresses and for each email address, an Outlook
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Introducing eDesk AI ✨ The next generation of customer support is here!
by Noor Saleh
We are excited to announce the launch of eDesk AI and our latest AI-powered features!
From AI-driven summaries and sentiment analysis, to AI-assisted replies and HandsFree auto responses, eDesk AI is revolutionizing customer support. This
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Add 'Talk to us on WhatsApp' CTA right on your live chat widget
by Noor Saleh
Over 2.24 billion people use WhatsApp monthly, making it one of the most popular global mobile messenger apps. Being available wherever your customers are and making it easy for them to reach you can maximize your support and boost your
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Escalate to third parties safely with the ticket share feature
by Noor Saleh
We know that collaboration is key to providing exceptional customer support and growing businesses, not just with your teammates, but occasionally with external third parties too!
That’s why we’ve added a new ticket share option to our
