eDesk Updates

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Elevate your customer intelligence with Segments

With Customer segmentation, customers who have similar characteristics or attributes will now be automatically grouped into a customer segment so you can quickly identify and serve them better! What is the value behind this? Assign custom

Elevate your customer intelligence with Segments

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An updated Outlook integration (OAuth2)

We've updated our integration with Outlook to OAuth2. What does this update mean? Similar to Google Mail, you will no longer need to set up email forwarding and instead are authorising eDesk to send and receive emails on your behalf (and

An updated Outlook integration (OAuth2)

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Introducing The Customer View

Available today on all accounts is the Customer View, this presents a full view of your shoppers and any engagement they’ve had with support. With the full context of your shoppers’ order and conversation history, your support agents can

Introducing The Customer View

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We've added WhatsApp

To continue improving our award-winning unified inbox, we have made some improvements to our WhatsApp Integration to drive better customer support outcomes. Here’s a recap of what you can do: Auto-assign WhatsApp messages to

We've added WhatsApp

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We've added Macy's!

Great news! We’ve now added Macy’s Inc as a native integration on our App Store. Connecting your Macy’s shop to eDesk will allow you to see all of your messages, orders and order information in one place to help your support team stay on

We've added Macy's!

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We now support Amazon Belgium 🇧🇪

Following the launch of Poland, Sweden and Netherlands, Amazon has continued extending its localized European coverage with the launch of Amazon Belgium. The launch brings Amazon’s total number of European marketplaces to 10, and eDesk is

We now support Amazon Belgium 🇧🇪

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Create contact forms

You can create customised contact forms via our Live Chat widget as an alternative to Live Chat. To get started just create a widget and choose between it being a Live Chat or a Contact Form 👉 Here’s a more detailed guide from

Create contact forms

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