eDesk Updates

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Shopify Returns & Cancellations in eDesk

Great news! We’ve now made it possible to create returns and refunds for your Shopify stores right within your eDesk If you want to find out more about what you can do with this improvement, you can read about it in this helpful article.

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We've added Shippingbo!

Stay on top of all your delivery information right within your eDesk support tickets using Shippingbo, our newly added tracking and shipping integration! Benefits Access all of your delivery information from the right-hand side of the

We've added Shippingbo!

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Introducing eDesk Talk 📞

Backed by popular demand, we’ve implemented a native voice solution in eDesk - taking the hassle out of setting up complex and expensive phone support solutions that cannot be integrated with your multichannel stack. The native

Introducing eDesk Talk 📞

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An updated Outlook integration (OAuth2)

We've updated our integration with Outlook to OAuth2. What does this update mean? Similar to Google Mail, you will no longer need to set up email forwarding and instead are authorising eDesk to send and receive emails on your behalf (and

An updated Outlook integration (OAuth2)

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We've added WhatsApp

To continue improving our award-winning unified inbox, we have made some improvements to our WhatsApp Integration to drive better customer support outcomes. Here’s a recap of what you can do: Auto-assign WhatsApp messages to

We've added WhatsApp

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We've added Macy's!

Great news! We’ve now added Macy’s Inc as a native integration on our App Store. Connecting your Macy’s shop to eDesk will allow you to see all of your messages, orders and order information in one place to help your support team stay on

We've added Macy's!

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We now support Amazon Belgium 🇧🇪

Following the launch of Poland, Sweden and Netherlands, Amazon has continued extending its localized European coverage with the launch of Amazon Belgium. The launch brings Amazon’s total number of European marketplaces to 10, and eDesk is

We now support Amazon Belgium 🇧🇪

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