almost 2 years agoDeliver customized experiences with Klaviyo, now in eDesk!by Noor SalehNewIntegrationsDrive more personalized marketing campaigns with eDesk's new Klaviyo integration. This integration offers unparalleled flexibility by allowing you to create your own rules for sending events to Klaviyo based on the interactions you have
about 2 years agoKaufland Czech Republic and Slovakia added! 🇨🇿🇸🇰by Noor SalehNewIntegrationsKaufland CZ and SK are now amongst the regions we support in our App Store in eDesk. We’re happy to announce that our App Store now supports two more Kaufland regions: Czech Republic and Slovakia, bringing the total to 3; including
about 2 years agoeDesk API integration v2by Noor SalehNewIntegrationsWe’ve released v2 of our eDesk API, which will enable you to have seamless communication between eDesk and the rest of your eCommerce tech stack that is not already natively available on our App Store! What does our API do? Our API
about 2 years agoShopify Returns & Cancellations in eDeskby Noor SalehGreat news! We’ve now made it possible to create returns and refunds for your Shopify stores right within your eDesk If you want to find out more about what you can do with this improvement, you can read about it in this helpful article.
about 2 years agoWe've added Shippingbo! by Noor SalehNewBetaStay on top of all your delivery information right within your eDesk support tickets using Shippingbo, our newly added tracking and shipping integration! Benefits Access all of your delivery information from the right-hand side of the
over 2 years agoIntroducing eDesk Talk 📞by Noor SalehNewIntegrationsBacked by popular demand, we’ve implemented a native voice solution in eDesk - taking the hassle out of setting up complex and expensive phone support solutions that cannot be integrated with your multichannel stack. The native
over 2 years agoAn updated Outlook integration (OAuth2)by Noor SalehImprovementIntegrationsWe've updated our integration with Outlook to OAuth2. What does this update mean? Similar to Google Mail, you will no longer need to set up email forwarding and instead are authorising eDesk to send and receive emails on your behalf (and
over 2 years agoWe've added WhatsAppby Noor SalehNewIntegrationsTo continue improving our award-winning unified inbox, we have made some improvements to our WhatsApp Integration to drive better customer support outcomes. Here’s a recap of what you can do: Auto-assign WhatsApp messages to
over 2 years agoWe've added Macy's!by Noor SalehNewIntegrationsGreat news! We’ve now added Macy’s Inc as a native integration on our App Store. Connecting your Macy’s shop to eDesk will allow you to see all of your messages, orders and order information in one place to help your support team stay on