eDesk Updates

www.edesk.com

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We've added WhatsApp

To continue improving our award-winning unified inbox, we have made some improvements to our WhatsApp Integration to drive better customer support outcomes. Here’s a recap of what you can do: Auto-assign WhatsApp messages to

We've added WhatsApp

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We've added Macy's!

Great news! We’ve now added Macy’s Inc as a native integration on our App Store. Connecting your Macy’s shop to eDesk will allow you to see all of your messages, orders and order information in one place to help your support team stay on

We've added Macy's!

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We now support Amazon Belgium 🇧🇪

Following the launch of Poland, Sweden and Netherlands, Amazon has continued extending its localized European coverage with the launch of Amazon Belgium. The launch brings Amazon’s total number of European marketplaces to 10, and eDesk is

We now support Amazon Belgium 🇧🇪

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Create contact forms

You can create customised contact forms via our Live Chat widget as an alternative to Live Chat. To get started just create a widget and choose between it being a Live Chat or a Contact Form 👉 Here’s a more detailed guide from

Create contact forms

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Creating a tag directly from Mailbox 🔖

In addition to improving the presentation of tags within the Mailbox menu, you can now create a tag without needing to access the Settings page! Simply click on the New Ticket dropdown from the top right corner of your Mailbox, and select

Creating a tag directly from Mailbox 🔖

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Password protection for your Knowledge Base 🔐

Restrict access to your Knowledge Base library by enabling our new password page - a landing page that adds password protection to your library. The password can be shared with agents or customers who you want to allow to view your

Password protection for your Knowledge Base 🔐

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New and improved Mailbox notifications for better collaboration!

Our latest improvements to eDesk Notifications now allow you to receive in-app notifications for @mentions, assigned tickets and notes left on assigned tickets - making collaboration and staying on top of tickets easier! To enable it,

New and improved Mailbox notifications for better collaboration!

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