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Enhanced Chat Prompts for Better Engagement!
by Maura C
Our latest improvement ensures that Chat Prompts on your website will now display when a Chatbot is enabled, regardless of agent availability.
This gives your customers more chances to interact with the Chatbot, increasing the likelihoodtimestamp1723451040000
Enhancing Ava’s Flow Builder with New Conditions-Based Logic
by Darren Heaphy
Last week, we introduced Conditions-Based logic in Ava’s Flow Builder, starting with the ability to check whether agents are online and available to take over conversations from Ava. This week, we’re excited to announce an expanded suite oftimestamp1723038525345
Manage Instagram Replies Seamlessly with eDesk!
by Maura C
Did you know eDesk can now pull in Instagram's replies to comments? Each reply opens a new ticket within eDesk while linking to the original comment for easier management. Enhance your social media support with this streamlined solutiontimestamp1722961457880
Enhanced Chatbot Handling for Unknown Emails!
by Maura C
We've improved our Chatbot! Now, if a customer triggers a ‘Select Order’ node but their email doesn't exist in eDesk, they're directed down the 'Order not selected' branch, allowing them to be passed to an agent or receive other messagestimestamp1722528489825
Simplify Chatbot Creation with Our New Template!
by Maura C
Creating a chatbot is now easier than ever with our new template! It includes 4 pre-built flows, featuring an AI flow, ensuring a comprehensive chatbot experience for your customers. Set up your chatbot in just a few clicks, freeing uptimestamp1722440977636
New and improved dark mode for chatbot!
by Maura C
Great news for dark mode fans! We've enhanced our chatbot's dark mode for better visibility and comfort.
Enjoy creating your flows without straining your eyes, thanks to improved contrast and clarity. Experience a smoother, more
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Introducing bulk refresh for your Content Hub!
by Maura C
Keeping your Chatbot current is now easier than ever!
Previously, if you made a number of changes to your website, you had to manually refresh each page in your Content Hub to update those changes.
With our new bulk refresh feature,timestamp1721821248932
Track Agent Performance with Improved Insights!
by Maura C
Quickly view tickets resolved by each agent directly from your Insights dashboard.
Track the number of tickets resolved and the replies needed before resolution. Navigate to Insights > Agents > Tickets handled and use the drop-downtimestamp1721751945783
Enhanced Report Extracts: More control with ticket status filters
by Maura C
Our latest improvement enhances your Report extracts, offering more flexibility in the tickets you are reporting on with new filters.
Now, you can filter by ticket status, so that you are only reporting on tickets of the status you