timestamp1732206266630
Cdiscount now supports tracking and attachments!
by Maura C
With the new Octopia API, the Cdiscount integration has been enhanced and now includes tracking and attachment support.
Tracking details are now displayed for Cdiscount orders when available.
Additionally, both incoming and outgoingtimestamp1732036440459
Octopia Integration now live!
by Maura C
We’re excited to launch our Octopia integration!
You can now seamlessly manage customer support for all Octopia marketplaces like Cdiscount and Bebeboutik directly within eDesk.
Centralize your support and streamline workflows totimestamp1730383293955
Introducing the real-time Live dashboard
by Maura C
The Live dashboard offers a real-time view of your eDesk account, helping you monitor performance metrics and customer interactions as they happen.
Track agent activity, ticket volumes, response times, chat, phone engagement and moretimestamp1730383269657
Streamline reporting with Automated Report extracts
by Maura C
Automate your reporting process with eDesk's automated report extracts.
Set up scheduled reports to be generated automatically, including key data on ticket activity, performance metrics, and more.
Customize the reports to suit yourtimestamp1729258200000
CSAT for Chatbot is now available!
by Maura C
Discover how well your Chatbot serves customers with the new CSAT feature in your Chat widget. Previously only available for live chats, CSAT now gathers customer feedback after Chatbot interactions too. Explore all ratings in your