eDesk Updates

eDesk API integration v2

by Noor Saleh
New
Integrations
We’ve released v2 of our eDesk API, which will enable you to have seamless communication between eDesk and the rest of your eCommerce tech stack that is not already natively available on our App Store! What does our API do? Our API

📖 New Knowledge Base Theme added!

by Noor Saleh
New
We’ve added a slick new theme with an improved look, UI and categories to help you create and maintain a well-documented, easy-to-use and attractive Knowledge Base. ✔️ A few benefits of having a knowledge base: Reduce support tickets by

Shopify Returns & Cancellations in eDesk

by Noor Saleh
Great news! We’ve now made it possible to create returns and refunds for your Shopify stores right within your eDesk If you want to find out more about what you can do with this improvement, you can read about it in this helpful article.
Improvement
Beta

We've added Shippingbo!

by Noor Saleh
New
Beta
Stay on top of all your delivery information right within your eDesk support tickets using Shippingbo, our newly added tracking and shipping integration! Benefits Access all of your delivery information from the right-hand side of the

Introducing eDesk Talk 📞

by Noor Saleh
New
Integrations
Backed by popular demand, we’ve implemented a native voice solution in eDesk - taking the hassle out of setting up complex and expensive phone support solutions that cannot be integrated with your multichannel stack.  The native

We've added Sentiment to the Customer View

by Noor Saleh
We recently launched the Customer View which presents all of your shoppers who’ve ordered or contacted you into a single place, we extended that with Segments which groups your customers into cohorts (starting from then they might have
New
Improvement

We've improved the right hand panel

by Noor Saleh
New
Improvement
Alongside the launch of the Customer View, which presents a list of all of your shoppers history with you, we’ve made some significant improvements to the right hand panel you see within any ticket. Now we’re surfacing more meaningful

Elevate your customer intelligence with Segments

by Noor Saleh
New
With Customer segmentation, customers who have similar characteristics or attributes will now be automatically grouped into a customer segment so you can quickly identify and serve them better! What is the value behind this? Assign custom

Introducing The Customer View

by Noor Saleh
New
Available today on all accounts is the Customer View, this presents a full view of your shoppers and any engagement they’ve had with support. With the full context of your shoppers’ order and conversation history, your support agents can