eDesk Updates

www.edesk.com

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Clone an entire Knowledge Base

Save time and effort with this new update! You can now clone your entire eDesk Knowledge Base in a few clicks without needing to create a new one with slight changes. This update would be super helpful if you have different guidelines or

Clone an entire Knowledge Base

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Kaufland Czech Republic and Slovakia added! 🇨🇿🇸🇰

Kaufland CZ and SK are now amongst the regions we support in our App Store in eDesk. We’re happy to announce that our App Store now supports two more Kaufland regions: Czech Republic and Slovakia, bringing the total to 3; including

Kaufland Czech Republic and Slovakia added! 🇨🇿🇸🇰

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Improvements to our Reply box! 🕛 📤

We know that everyone works differently, which is why we’ve added two great improvements to our Reply box to improve your workflow, keep your mailbox organised and give you more flexibility on how you do things! It is now possible to

Improvements to our Reply box! 🕛 📤

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Map Gmail Folders to Gmail Channels

You can now select a folder from your Gmail to map to the Gmail you’re connecting to eDesk! What are the benefits? If you have a Gmail account that you’re using for multiple purposes, you can create folders in your Gmail, and then connect

Map Gmail Folders to Gmail Channels

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Create a ticket from the dialler - eDesk Talk

We’ve improved our ticket creation functionality to declutter your Mailbox and put you in control of whether you would like to create a ticket from the call you’ve received or not. Before eDesk would create a ticket when each call you

Create a ticket from the dialler - eDesk Talk

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Search bar added in Chat!

Looking for something in your Chats? We’ve now made that possible! You can now search by keywords possible in our new Chat search bar, check it out! 🔎

Search bar added in Chat!

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eDesk API integration v2

We’ve released v2 of our eDesk API, which will enable you to have seamless communication between eDesk and the rest of your eCommerce tech stack that is not already natively available on our App Store! What does our API do? Our API

eDesk API integration v2

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Shopify Returns & Cancellations in eDesk

Great news! We’ve now made it possible to create returns and refunds for your Shopify stores right within your eDesk If you want to find out more about what you can do with this improvement, you can read about it in this helpful article.

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Introducing eDesk Talk 📞

Backed by popular demand, we’ve implemented a native voice solution in eDesk - taking the hassle out of setting up complex and expensive phone support solutions that cannot be integrated with your multichannel stack. The native

Introducing eDesk Talk 📞