eDesk Updates

We've added Macy's!

by Noor Saleh
New
Integrations
Great news! Weโ€™ve now added Macyโ€™s Inc as a native integration on our App Store. Connecting your Macyโ€™s shop to eDesk will allow you to see all of your messages, orders and order information in one place to help your support team stay on

We now support Amazon Belgium ๐Ÿ‡ง๐Ÿ‡ช

by Noor Saleh
New
Integrations
Following the launch of Poland, Sweden and Netherlands, Amazon has continued extending its localized European coverage with the launch of Amazon Belgium. The launch brings Amazonโ€™s total number of European marketplaces to 10, and eDesk is

Create contact forms

by Noor Saleh
New
Improvement
You can create customised contact forms via our Live Chat widget as an alternative to Live Chat. To get started just create a widget and choose between it being a Live Chat or a Contact Form ๐Ÿ‘‰ Hereโ€™s a more detailed guide from

Creating a tag directly from Mailbox ๐Ÿ”–

by Noor Saleh
Improvement
In addition to improving the presentation of tags within the Mailbox menu, you can now create a tag without needing to access the Settings page! Simply click on the New Ticket dropdown from the top right corner of your Mailbox, and select

Password protection for your Knowledge Base ๐Ÿ”

by Noor Saleh
Improvement
Restrict access to your Knowledge Base library by enabling our new password page - a landing page that adds password protection to your library. The password can be shared with agents or customers who you want to allow to view your

New and improved Mailbox notifications for better collaboration!

by Noor Saleh
Improvement
Our latest improvements to eDesk Notifications now allow you to receive in-app notifications for @mentions, assigned tickets and notes left on assigned tickets - making collaboration and staying on top of tickets easier! To enable it,