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New snippet containing the product's marketplace link
by Darren Heaphy
We've added a new feature to help you manage customer messages more efficiently across all marketplaces.
The product_marketplace_link snippet creates a direct link to your product on the marketplace. This functionality simplifies thetimestamp1715353154318
We've improved ticket loading times by 40%
by Darren Heaphy
Great news—we've improved our ticket loading speeds by 40%+!
Following your feedback, we've invested heavily in our infrastructure and implemented advanced technologies to boost performance. This means faster ticket access for you,timestamp1713792060000
Organise and report on AI classifications
by Clodagh Callan
We have just added updating some of our tools to include AI classifications - Report extracts and Mailbox filters.
This means you can now report on AI classifications using Report extracts. Generate a Ticket report which now contains the
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Gathering customer satisfaction feedback
by Clodagh Callan
Did you know you can request feedback on the service provided by your agents after a ticket has been marked as Resolved?
This can be set up per channel and sends an email to the customer after their ticket has been resolved. Any feedback
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Easier to manage Report Extracts!
by Clodagh Callan
We know the list of reports was difficult to manage as more reports were generated and old ones expired so we have added a new tab for expired reports.
Within the expired tab, you can now delete individual ones or in bulk.
Keep an eye
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Take action based on fulfillment method
by Clodagh Callan
We have added a new option in the Rule conditions! The fulfilment condition allows you to select the method (specific to each marketplace) and take action such as assign a specific agent or add a tag.
Rules have not changed, just add a new
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eDesk Insights - the mobile app
by Clodagh Callan
We have been making some changes to our mobile app! We have cleaned up the interface and made it a lot easier to navigate.
The Insights apps offers users a mobile version of the Insights section of the desktop app
Users can see their
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Your Support Sidekick: The AI Assistant!
by Evan De Vere Hunt
Meet your team's new best friend in ticket resolution. Our AI Assistant is on a mission to supercharge your support game by suggesting responses, recommending actions, and summarizing conversation histories. With this trusty sidekick bytimestamp1709898845114
Empower Your Workflow: AI-Classification-Based Message Rules
by Evan De Vere Hunt
Exciting news for streamlined efficiency! Soon, you'll be able to create message rules based on AI classifications. Respond, assign, tag, and automate more tasks effortlessly. This feature is your ticket to a smoother workflow, allowing you