eDesk Updates

www.edesk.com

timestamp1706013309158

Amazon Fulfillment type on order panel

by Evan De Vere Hunt

We now display the Amazon Fulfillment type on the Order Panel in the ticket. So whether it’s MFN, MFN Prime, or FBA you’ll see it in the order panel.

Amazon Fulfillment type on order panel

timestamp1701699695167

We added a "Negative Feedback" view

by Product Team

The faster you respond to a negative review (whether that’s your seller rating, product review or customer feedback) the more likely you can address your shopper’s original issue such that they might remove or amend their review and keep

timestamp1701183931279

Shopify duplicate order action

by Evan De Vere Hunt

You can now duplicate Shopify orders directly within eDesk. When you click duplicate on the order panel within a ticket it will open the Shopify duplicate modal, where you can: change quantities apply a global discount (percentage or

Shopify duplicate order action

timestamp1701182960654

Exciting news! We've just launched Bol.com on our app store.

by Evan De Vere Hunt

Bol.com is a leading online marketplace in the Netherlands and Belgium, known for a wide range of products including electronics, books, toys, and much more. Originating in the Netherlands, it has become a household name in both

Exciting news! We've just launched Bol.com on our app store.

timestamp1700061332561

Tracking Code Mapping

by Evan De Vere Hunt

Map your tracking codes to the correct tracking link. eDesk's Tracking Code Mapping streamlines the way you manage ‘where’s my order’ queries in eDesk, offering a significant leap in efficiency for your customer support operations. By

Tracking Code Mapping

timestamp1699013630443

Elevate Your Customer Call Experience with Enhanced Voice ticket features

by Evan De Vere Hunt

We are thrilled to introduce new features to our voice solutions - eDesk Talk and Aircall Integration, designed to supercharge your customer call experience. Here's what's in store for you: Feature 1: Automatic Ticket Creation Now, for

Elevate Your Customer Call Experience with Enhanced Voice ticket features

timestamp1699012903841

We now show discounts and shipping prices on Magento orders

by Evan De Vere Hunt

When Magento orders are pulled into Magento we now show the shipping fees and discounts, so you have a clearer record or the customer’s purchase when you’re replying to their queries.

We now show discounts and shipping prices on Magento orders

timestamp1699012200044

Respond to post sales questions from your buyers on Etsy

by Evan De Vere Hunt, Senior Product Manager

We're thrilled to announce exciting enhancements to our Etsy integration, all designed to elevate your customer communication experience. Now, for your Etsy post-sales support questions, you will also see the relevant order data directly on

Respond to post sales questions from your buyers on Etsy

timestamp1696921680000

AI Assist reply suggestions and Handsfree replies now work in multiple languages!

We are thrilled to announce a significant enhancement to eDesk AI! Our latest update introduces an advanced language detection feature to our AI-powered suggestions and responses, allowing you to leverage AI for your multi-lingual customer

AI Assist reply suggestions and Handsfree replies now work in multiple languages!