eDesk Updates

eDesk Updates

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Streamlined TikTok Shop Order Adjustments

by Evan De Vere Hunt, Senior Product Manager
New
Integrations
Improvement
We’re excited to announce a new feature that lets you handle all TikTok Shop order adjustment actions—cancellations, refunds, returns, and replacements—directly in eDesk. No more hopping between multiple tools or windows! Why You’ll Love
Streamlined TikTok Shop Order Adjustments

Enhanced Quick Reply

by Evan De Vere Hunt, Senior Product Manager
We’re excited to introduce a major update to Quick Reply, one of the AI-driven features in your AI Assist Pack. Quick Reply helps you respond to simple customer tickets directly from the inbox—no need to click into every single message.
New
AI
Improvement

AI Translation is here!

by Evan De Vere Hunt
New
AI
We recently launched our AI-powered translation service, which offers improved fluency and grammatical accuracy on the standard eDesk translations your team is using.
AI Translation is here!

eDesk x ChannelEngine: Now Tracking Orders!

by Evan De Vere Hunt, Senior Product Manager
Good news for ChannelEngine users! eDesk now supports order tracking for ChannelEngine orders, giving you better visibility and more streamlined customer support. With this update, you can track shipments directly within eDesk, ensuring
New
Integrations

eDesk API Update: Improved Sales Order & Contact Filtering

by Evan De Vere Hunt, Senior Product Manager
We’ve enhanced the eDesk API with two key updates to give you more control and flexibility: Update Sales Order with Delivery Dates – You can now update sales orders with estimated delivery dates using the Update Sales Order
New