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Enhanced Mobile Chat Experience
by Clodagh Callan
We have made the chat widget more responsive to the screen size on mobile and added the option to minimize the window. Paired with the adjustable chat widget icon size, your customers will have a much more pleasant experience using chat
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Automatically tag tickets when a template is sent
by Clodagh Callan
We have added a new option in Template settings. You can now select a tag which will be assigned to the ticket when the template is used. This will help you easily find tickets which received an out of hours template for example!timestamp1706013309158
Amazon Fulfillment type on order panel
by Evan De Vere Hunt
New
Integrations
Improvement
We now display the Amazon Fulfillment type on the Order Panel in the ticket. So whether it’s MFN, MFN Prime, or FBA you’ll see it in the order panel.
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Find reports quickly with Report Extract filters
by Clodagh Callan
As your list of generated reports grows, find reports quickly based on specific criteria, making it a easier to locate and access the reports that matter most to you.
You can now filter by when the report was requested and the report
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Shopify duplicate order action
by Evan De Vere Hunt
New
Improvement
Integrations
You can now duplicate Shopify orders directly within eDesk. When you click duplicate on the order panel within a ticket it will open the Shopify duplicate modal, where you can:
change quantities
apply a global discount (percentage or
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Copy Order and SKU to clipboard
by Darren Heaphy
If the order attached to the ticket shows the product SKU/s and/or the order number then you can copy that to your clipboard for searching or referencing in other systems (even if the SKU is too long show in the interface) 👍
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You can now resize the chat widget icon
by Darren Heaphy
In addition to the range of configuration options of the widget icon (where to show, when to show it) we’ve now added the ability for you to resize it, this might be necessary when the widget icon is obscuring too much of your content.
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Elevate Your Customer Call Experience with Enhanced Voice ticket features
by Evan De Vere Hunt
We are thrilled to introduce new features to our voice solutions - eDesk Talk and Aircall Integration, designed to supercharge your customer call experience. Here's what's in store for you:
Feature 1: Automatic Ticket Creation
Now, for
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We now show discounts and shipping prices on Magento orders
by Evan De Vere Hunt
When Magento orders are pulled into Magento we now show the shipping fees and discounts, so you have a clearer record or the customer’s purchase when you’re replying to their queries.
