eDesk Updates

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Create a ticket from the dialler - eDesk Talk

We’ve improved our ticket creation functionality to declutter your Mailbox and put you in control of whether you would like to create a ticket from the call you’ve received or not. Before eDesk would create a ticket when each call you

Create a ticket from the dialler - eDesk Talk

Search bar added in Chat!

Looking for something in your Chats? We’ve now made that possible! You can now search by keywords possible in our new Chat search bar, check it out! 🔎

Search bar added in Chat!

Shopify Returns & Cancellations in eDesk

Great news! We’ve now made it possible to create returns and refunds for your Shopify stores right within your eDesk If you want to find out more about what you can do with this improvement, you can read about it in this helpful article.

We've added Sentiment to the Customer View

We recently launched the Customer View which presents all of your shoppers who’ve ordered or contacted you into a single place, we extended that with Segments which groups your customers into cohorts (starting from then they might have

Facebook got faster, we now support Sponsored Ads

A Sponsored Ad, also known as a boosted post or a Sponsored Message on Meta Ads Manager, can often result in discussion or interest from an engaged audience. Our updated integration will automatically surface those conversations in eDesk

We've improved the right hand panel

Alongside the launch of the Customer View, which presents a list of all of your shoppers history with you, we’ve made some significant improvements to the right hand panel you see within any ticket. Now we’re surfacing more meaningful

We've improved the right hand panel

More eDesk Chat sound effects 🔊

Some feedback we received from our customers was that you’d like more control over the types of notifications you receive on eDesk Chat when a new chat is initiated by your shopper or a new message comes in on an existing chat We’ve

An updated Outlook integration (OAuth2)

We've updated our integration with Outlook to OAuth2. What does this update mean? Similar to Google Mail, you will no longer need to set up email forwarding and instead are authorising eDesk to send and receive emails on your behalf (and

An updated Outlook integration (OAuth2)

Create contact forms

You can create customised contact forms via our Live Chat widget as an alternative to Live Chat. To get started just create a widget and choose between it being a Live Chat or a Contact Form 👉 Here’s a more detailed guide from

Create contact forms