timestamp1730383293955Introducing the real-time Live dashboardby Maura CThe Live dashboard offers a real-time view of your eDesk account, helping you monitor performance metrics and customer interactions as they happen. Track agent activity, ticket volumes, response times, chat, phone engagement and more
timestamp1730383269657Streamline reporting with Automated Report extractsby Maura CAutomate your reporting process with eDesk's automated report extracts. Set up scheduled reports to be generated automatically, including key data on ticket activity, performance metrics, and more. Customize the reports to suit your
Subscribe to updatesSubscribe to updates