eDesk Updates

eDesk Updates

www.edesk.com

We now show discounts and shipping prices on Magento orders

by Evan De Vere Hunt
Improvement
Integrations
When Magento orders are pulled into Magento we now show the shipping fees and discounts, so you have a clearer record or the customer’s purchase when you’re replying to their queries.
We now show discounts and shipping prices on Magento orders

Respond to post sales questions from your buyers on Etsy

by Evan De Vere Hunt, Senior Product Manager
Improvement
Integrations
We're thrilled to announce exciting enhancements to our Etsy integration, all designed to elevate your customer communication experience. Now, for your Etsy post-sales support questions, you will also see the relevant order data directly on
Respond to post sales questions from your buyers on Etsy

AI Assist reply suggestions and Handsfree replies now work in multiple languages!

by Noor Saleh
New
We are thrilled to announce a significant enhancement to eDesk AI! Our latest update introduces an advanced language detection feature to our AI-powered suggestions and responses, allowing you to leverage AI for your multi-lingual customer
AI Assist reply suggestions and Handsfree replies now work in multiple languages!

We've added ManoMano to our app store!

by Noor Saleh
New
Integrations
ManoMano is a European marketplace specializing in DIY, home improvement and gardening supplies. Launched in France, it now also operates in Belgium, Germany, Italy, Spain, and the UK. For a guide on how to install ManoMano, please follow
We've added ManoMano to our app store!

Introducing Report Extracts for powerful insights at your fingertips

by Noor Saleh
New
With Report Extracts, you can now generate tailored CSV reports from eDesk about tickets, channels, agents, tags, and languages, so you can know your business more and provide exceptional customer service.   Report Extracts are available
Introducing Report Extracts for powerful insights at your fingertips

Say hello to the AI Composer in your reply box!

by Noor Saleh
Transform messages to your customers with the new AI Composer feature. Typing up a perfect response has never been easier - with any writing style. With the composer conveniently located in your reply box, you can highlight your message to
New

Sign in with Google

by Darren Heaphy
“Sign in with Google” means you can authenticate your account with eDesk using your Google account. What this means is that if the email address you currently use to log in to eDesk is a Google account then you can now log in to eDesk
New

Introducing Ticket Share for off-platform collaboration

by Darren Heaphy
We’re delighted to announce our new “Ticket Share” feature, which allows for off-platform escalation and collaboration with individuals, teams or companies outside of eDesk, who aren’t required to be set up as users on your account, and yet
New

Call Log reporting

by Darren Heaphy
We’ve extended Voice reporting with new “Call Log” section. This report captures each answered, missed call or voicemail with playback options and ticket actions (create a new ticket for follow up, call shopper back, view related tickets
New