eDesk Updates

www.edesk.com

Break down language barriers with AI Translation.

by Evan De Vere Hunt, Product Manager

Speak your customer's language fluently. We’re launching a new AI translation feature that perfectly translates incoming and outgoing messages more reliably than ever before. eDesk’s AI Translation uses a combination of proprietary language

Log in with Microsoft

by Darren Heaphy

You might have noticed our new “Log in with Microsoft” option on your log in page. You can now authenticate your account with eDesk using your Microsoft account. What this means is that if the email address you currently use to log in to

Amazon Fulfillment type on order panel

by Evan De Vere Hunt

We now display the Amazon Fulfillment type on the Order Panel in the ticket. So whether it’s MFN, MFN Prime, or FBA you’ll see it in the order panel.

Amazon Fulfillment type on order panel

We added a "Negative Feedback" view

by Product Team

The faster you respond to a negative review (whether that’s your seller rating, product review or customer feedback) the more likely you can address your shopper’s original issue such that they might remove or amend their review and keep

Shopify duplicate order action

by Evan De Vere Hunt

You can now duplicate Shopify orders directly within eDesk. When you click duplicate on the order panel within a ticket it will open the Shopify duplicate modal, where you can: change quantities apply a global discount (percentage or

Shopify duplicate order action

Exciting news! We've just launched Bol.com on our app store.

by Evan De Vere Hunt

Bol.com is a leading online marketplace in the Netherlands and Belgium, known for a wide range of products including electronics, books, toys, and much more. Originating in the Netherlands, it has become a household name in both

Exciting news! We've just launched Bol.com on our app store.

Tracking Code Mapping

by Evan De Vere Hunt

Map your tracking codes to the correct tracking link. eDesk's Tracking Code Mapping streamlines the way you manage ‘where’s my order’ queries in eDesk, offering a significant leap in efficiency for your customer support operations. By

Tracking Code Mapping

AI Assist reply suggestions and Handsfree replies now work in multiple languages!

We are thrilled to announce a significant enhancement to eDesk AI! Our latest update introduces an advanced language detection feature to our AI-powered suggestions and responses, allowing you to leverage AI for your multi-lingual customer

AI Assist reply suggestions and Handsfree replies now work in multiple languages!

We've added ManoMano to our app store!

ManoMano is a European marketplace specializing in DIY, home improvement and gardening supplies. Launched in France, it now also operates in Belgium, Germany, Italy, Spain, and the UK. For a guide on how to install ManoMano, please follow

We've added ManoMano to our app store!