eDesk Updates

www.edesk.com

Cdiscount now supports tracking and attachments!

With the new Octopia API, the Cdiscount integration has been enhanced and now includes tracking and attachment support. Tracking details are now displayed for Cdiscount orders when available. Additionally, both incoming and outgoing

Octopia Integration now live!

We’re excited to launch our Octopia integration! You can now seamlessly manage customer support for all Octopia marketplaces like Cdiscount and Bebeboutik directly within eDesk. Centralize your support and streamline workflows to

Introducing the real-time Live dashboard

The Live dashboard offers a real-time view of your eDesk account, helping you monitor performance metrics and customer interactions as they happen. Track agent activity, ticket volumes, response times, chat, phone engagement and more

Streamline reporting with Automated Report extracts

Automate your reporting process with eDesk's automated report extracts. Set up scheduled reports to be generated automatically, including key data on ticket activity, performance metrics, and more. Customize the reports to suit your

CSAT for Chatbot is now available!

Discover how well your Chatbot serves customers with the new CSAT feature in your Chat widget. Previously only available for live chats, CSAT now gathers customer feedback after Chatbot interactions too. Explore all ratings in your

Introducing Smart Reply: Elevating Agent Efficiency with AI-Driven Responses

by Darren Heaphy

We’re thrilled to announce the official launch of Smart Reply, now available as part of our AI Assist feature set, following several months of successful beta testing through our Early Adopter Program. Smart Reply empowers support agents

Introducing Smart Reply: Elevating Agent Efficiency with AI-Driven Responses

New Kaufland Austria integration

Kaufland, which is one of the most popular retail companies in the world, has now expanded into Poland! Founded in Germany in 1984, it offers a wide range of household items like groceries, clothing, electronics and gardening supplies

New User log report now available!

Our Report Extracts now include a 'User Log' report, allowing you to quickly generate detailed reports for all or individual users with just a few clicks. We've retained the familiar column headings from the Enterprise reports, so

Improved Custom Fields report

We've improved the Custom Fields report in Report Extracts. Previously, all custom fields were included in the CSV download, but now you can filter for a specific field, and only that field will appear in your report. This update